Business Details
21 Years
experience
Your Trusted Managed IT Services Provider in North Shields
Established in 2005, HelpQuick has built a reputation as a trusted Managed IT Services Provider serving businesses across Newcastle, Gateshead, and North Shields. Our expertise spans comprehensive IT support, business consultancy, system installations, and remote backup solutions tailored to meet diverse organisational needs. With a focus on proactive monitoring and rapid remote access capabilities, we ensure minimal downtime while maintaining robust security protocols for client networks. Our team delivers customised IT strategies through free initial consultations, helping businesses optimise operations without the overhead of maintaining an in-house department. Specialising in server migrations, virtual private networks, and automated processes, we combine technical proficiency with strategic insight to support long-term digital transformation. Our commitment to client education and transparent communication ensures organisations remain informed about their IT infrastructure while benefiting from cutting-edge solutions. By offering flexible service contracts aligned with specific business requirements, we provide cost-effective IT management that scales with organisational growth.
Services
Managed IT Services
Business IT Consultancy
New Installations
Remote Backups
Data Centre Migration
Office 365 Migration
Server Installs
VPN Installation
Wireless Networks
Network Security
Served areas
- North Shields, Newcastle, South Shields, Sunderland, Durham
Details
- Year established: 2005
Highlights and features
- We offer 20 years of IT solutions experience since 2005
- Our tailored contracts match specific business requirements
- We provide proactive system monitoring with alerts via SMS/email
- Our remote support capabilities enable rapid issue resolution
- Free initial consultations available for new businesses
Services
Managed IT Services
Our Managed IT Services provide continuous monitoring and proactive maintenance of business systems. Through remote access capabilities, we ensure rapid response times while implementing customised security protocols. This service includes 24/7 system alerts via SMS and email, with optional onsite support for critical infrastructure issues. Businesses benefit from predictable costs and scalable solutions tailored to their specific operational requirements.
Business IT Consultancy
Our consultancy service focuses on aligning technology solutions with business objectives. We offer system design, process optimisation, and digital transformation strategies. This includes free initial assessments for new businesses and comprehensive reviews of existing IT infrastructure to identify efficiency improvements. Our consultants help organisations implement cost-effective solutions that support long-term growth and technological adaptation.
Remote Backups
We provide secure remote backup solutions with local-to-cloud replication options. Our service includes encrypted data transfers, custom retention policies, and disaster recovery planning. Businesses receive tailored backup schedules based on operational needs, ensuring data integrity while maintaining compliance with security standards. This service protects against data loss from hardware failure, cyber threats, or physical disasters.
New Installations
Our installation service covers complete IT infrastructure implementation from individual workstations to enterprise-level server migrations. This includes network setup, application deployment, and integration of new systems with existing infrastructure. We handle all aspects of deployment including configuration, documentation, and staff training, ensuring seamless transition with minimal business disruption during implementation.
Network Security
We offer comprehensive network security solutions protecting both internal and external systems. Our services include firewall configuration, intrusion detection, and data encryption protocols. We implement multi-layered security strategies to prevent unauthorised access while maintaining system performance. Regular security audits and staff training programs help organisations maintain compliance with data protection regulations.
Questions
What IT services do you offer?
We provide Managed IT Services, Business Consultancy, Remote Backups, System Installations, and Network Security solutions tailored to business requirements.
Which areas do you serve?
We operate across Newcastle, Gateshead, and North Shields, providing both remote and onsite IT support services.
Do you offer emergency IT support?
While our standard hours are 9-5 Mon-Fri, we offer rapid response for critical system failures through remote access and prioritised onsite visits.
Can you help with data protection?
Yes, we implement encrypted remote backups with custom retention policies to ensure business continuity and regulatory compliance.
Do you provide consultancy for existing systems?
We offer free assessments of existing IT infrastructure to identify improvements and cost-saving opportunities for established businesses.
How do you handle system monitoring?
We implement custom monitoring solutions that alert us to potential issues via SMS and email, enabling proactive resolution before business impact.
Reviews (7)
Clare Kendall
Sep 22, 2021
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Couldn't fault the excellent customer service and quality of help from Richard. Made moving hosting providers very easy, despite all the obstacles the mail clients threw in the way. Richard was very knowledgeable and went above and beyond to get everything up and running quickly and smoothly.
Steven Davidson
Apr 15, 2021
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Helpquick have been outstanding on numerous occasions from setting up web hosting and email to server support. I would not hesitate to recommend Helpquick for their professionalism and quality of service.
Dan Rowland
Jan 13, 2021
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I have worked with a number of IT service companies, both large and small, and I can honestly I can say that Richard's company is right at the top: a truly personal and attentive service!
Keith Jaynes
Feb 11, 2020
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Fantastic service. Changing my business email and domain to HelpQuick is one of the best things I have done. Richard makes what, in the past, has been frustrating and time consuming into nothing more than a simple business process that is well executed. Keith Jaynes, SalesAid Ltd.
Malcolm Barlow
May 06, 2011
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I have used HelpQuick on several occasions for upgrades and software issues. Richard and his team provide an excellent service in all respects. I have no hesitation in recommending their services.
James Falconer
Jul 06, 2010
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I purchased a PC about 5 years ago and Richard Pattison set it up for me. His help and advise from that day on has been invaluable. Always courteous and clearly a most expert IT cosultant I cannot recommend his services too highly to any private person or business considering employing his exceptional services.
David Moore
Mar 03, 2009
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I have dealt with a lot of IT companies over the years and it makes a refreshing change to now have an IT Consultant who knows exactly what my needs are and is able to deliver exceptional service time and time again helping me keep my business running. I would not hesitate to recommend HelpQuick to anyone.