Business Details
21 Years
experience
Emergency
services
Reliable Business IT Support in Sussex
Red Data has been delivering tailored IT support solutions to small and medium-sized enterprises across Sussex since 2005. Our proactive approach combines remote system monitoring, daily backup checks, and CRB-checked engineers to ensure minimal downtime and maximum operational efficiency. We specialise in customised support packages, including out-of-hours maintenance, disaster recovery planning, and secure cloud services, all managed by a dedicated engineer assigned to your account. Our fully manned helpdesk provides prompt resolution for technical queries, while our expertise in internet connectivity solutions ensures reliable broadband infrastructure for modern businesses. With a proven track record of enabling client growth through strategic IT management, we maintain rigorous safety protocols and transparent communication to build lasting business relationships. Our commitment to quality is demonstrated through our clients' testimonials, which highlight our responsiveness, technical proficiency, and ability to adapt to evolving business needs.
Services
IT support
Cloud services
Disaster recovery
Remote backup
Network monitoring
System maintenance
Internet connectivity
Helpdesk support
Server management
Hardware procurement
Details
- Year established: 2005
Highlights and features
- We provide 24/7 dedicated engineer support with no extra charges for out-of-hours work
- Our CRB-checked engineers ensure secure and trustworthy service delivery
- Customised IT packages with guaranteed service level agreements
- Proven disaster recovery expertise from 18+ years of operational experience
- Direct client testimonials from businesses with 10-70 employees
What people say
Improved stability
Minimal downtime
Smooth office move
Prompt helpdesk queries
Hardware failures resolved
Services
IT support
Our comprehensive IT support services ensure business continuity through proactive system monitoring and rapid response protocols. We provide tailored solutions for network maintenance, hardware upgrades, and software optimisation. With dedicated engineers assigned to each client, businesses benefit from consistent technical expertise and customised service packages that adapt to evolving operational needs.
Disaster recovery
We implement robust disaster recovery solutions to protect against data loss and system failures. Our specialists design custom recovery plans that include secure offsite backups and rapid restoration procedures. With proven experience in crisis management scenarios, we help businesses maintain operational resilience against unexpected events like hardware theft, natural disasters, or cyber incidents.
Cloud services
Our cloud solutions deliver scalable infrastructure for modern businesses requiring flexible IT resources. We design and manage cloud environments that support remote access, data storage, and application hosting. With secure encryption protocols and 24/7 monitoring, our cloud services ensure reliable performance while maintaining strict data protection standards for sensitive business information.
Remote backup
We offer secure remote backup solutions that safeguard critical business data through encrypted cloud storage. Our automated systems perform daily backup checks to ensure data integrity. With multiple redundancy measures in place, clients can recover lost information quickly while maintaining complete privacy, as we implement strict access controls and security protocols.
Internet connectivity
Our connectivity services optimise business internet performance through tailored broadband solutions and multi-WAN configurations. We assess network requirements to implement reliable infrastructure that supports operational demands. With ongoing monitoring and maintenance, we ensure consistent connectivity that meets modern business requirements for speed, capacity, and reliability.
Questions
What IT support services do you offer for SMEs?
We provide comprehensive IT support including system maintenance, disaster recovery, cloud solutions, network monitoring, and hardware procurement tailored to small and medium businesses in Sussex.
Do you offer 24/7 technical support?
Yes, we provide 24/7 support with no extra charges for out-of-hours work, ensuring minimal business disruption through our dedicated engineer service.
How do you handle disaster recovery planning?
We create custom disaster recovery plans with secure offsite backups and rapid restoration procedures, based on 18+ years of experience managing crisis scenarios for Sussex businesses.
Are your engineers CRB checked?
All our engineers undergo CRB checks to ensure secure and trustworthy service delivery for our business clients across Sussex.
Can you help with cloud computing solutions?
Yes, we design and manage secure cloud environments with encryption protocols and 24/7 monitoring to support remote access and data storage requirements for modern businesses.
What areas do you cover?
We provide IT support services throughout Sussex, working with businesses of all sizes from our local base since 2005.
Reviews (4)
Athos Louca
Dec 11, 2019
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The guys at Red Data have been looking after our IT systems for many years. They always act as soon as we have any problems. Highly recommended.
Ian Jones
Jun 05, 2011
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Great service, very knowledgeable, nothing was too much trouble. I would definitely recommend this company to anyone looking for support services, they sorted out my Server 2003 problems in a heartbeat.
Marketing Company
We hired the services of Red Data in March 2005 to correct some serious stability problems we were having with our 50 user SBS Network. Since Red Data has taken over responsibility for the network the stability and functionality improved almost immediately and the downtime on our network services has been minimal. Maintenance is performed out of hours keeping the computer systems and data available to staff during working hours with little or no disruption. The on-going support service and development of the network, is undertaken with care and the required urgency, I would highly recommend the services Red Data have provided to our business.
Accountants - Sussex
From our initial meeting I had the confidence that you would look after us well and am very pleased to say that things have indeed worked out very well for us. I feel sure that you and your team have made improvements to our communications structure and since starting work with you I am very pleased about the way your company conducts its business including support and installation services. I really do feel we are being looked after rather than being a nuisance when we contact you for support or advice which is how I started to feel with our previous IT support company.
I might just finish by saying that I would have no hesitation in recommending you to other IT users and indeed have passed your details on to at least one potential customer for you only time will tell if they get in touch.
I might just finish by saying that I would have no hesitation in recommending you to other IT users and indeed have passed your details on to at least one potential customer for you only time will tell if they get in touch.