Business Details
23 Years
experience
Emergency
services
Your Trusted IT Partner in London
Established in 2003, we operate as a dedicated IT support partner for small businesses across London. Our mission is to provide reliable, cost-effective solutions that address the unique technological challenges faced by smaller enterprises. As a small business ourselves, we prioritise understanding client needs through personalised service and transparent communication. With over two decades of combined experience, our team delivers both onsite and remote technical support, specialising in network configuration, server maintenance, and data recovery. We guarantee timely response times, offering a no-charge policy if engineers arrive 30 minutes late. Our managed IT services include free equipment audits, unlimited remote assistance across operating systems, and impartial consultancy advice to optimise technology investments. Backed by a strict 'no fix, no fee' policy for data recovery, we combine technical expertise with customer-centric values to ensure operational continuity for our clients.
Services
Managed IT Support
Remote Assistance
Data Recovery
Network Services
IT Consultancy
Details
- Year established: 2003
Highlights and features
- We guarantee no charge if engineers arrive 30 minutes late
- Free IT equipment and network audits available
- Strict 'no fix, no fee' policy for data recovery
- Unlimited remote support across Windows, Mac, and Linux
- Specialists in small business IT management since 2003
Services
Managed IT Support
Our managed IT services provide continuous technical oversight for small businesses. We handle network maintenance, server updates, and security protocols to prevent disruptions. Clients benefit from predictable costs, proactive monitoring, and immediate access to expert support when needed.
Remote Assistance
Unlimited remote IT support covers software issues, network configuration, and data recovery. Available 24/7, this service works across Windows, Mac, and Linux platforms with no hidden fees. Engineers connect securely to resolve problems without requiring onsite visits.
Data Recovery
Specialist recovery services for failed hard drives, formatted media, and deleted files. Using advanced tools, we retrieve critical business data from various storage devices. Our 'no fix, no fee' policy ensures cost certainty for clients experiencing data loss.
Network Services
Comprehensive network provisioning including LAN installation, server configuration, and security optimisation. We design scalable solutions for businesses with multiple workstations, ensuring reliable connectivity and data protection through proper system architecture.
IT Consultancy
Impartial expert guidance on IT investments and infrastructure decisions. We assess business requirements to recommend cost-effective solutions, cloud migration strategies, and network security improvements tailored to small enterprise needs.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, remote assistance, data recovery, network services, and IT consultancy specifically tailored for small businesses.
Do you offer 24/7 emergency IT support?
Yes, our phone lines operate 24/7 and engineers respond within 3 hours for critical issues with a no-charge guarantee if delayed.
Can you recover data from failed hard drives?
We specialise in data recovery from physically damaged or formatted storage devices with a strict 'no fix, no fee' policy.
Do you support both Windows and Mac systems?
Our remote assistance and onsite services cover Windows, Mac OS, and Linux operating systems without additional charges.
What happens during onsite service visits?
Engineers attend within 3 hours, with a minimum 2-hour charge. If late by 30 minutes, we waive the first hour's fee.
How do you handle network security assessments?
We conduct free network audits to identify vulnerabilities and provide tailored recommendations to improve your business's cybersecurity posture.
Reviews (14)
Hausman & Holmes
May 08, 2015
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Hausman & Holmes have been using Laptopa since 2004 and have always found them to be reliable and competent, always resolving any issues we have, fast. In the past couple of years Laptopa started to resolve our PC repair issues remotely and this has been great for all the staff and has saved us time by getting PCs working again faster. Some of our staff also personally use Laptopa for repairs to laptops and home networking issues. We would not hesitate in recommending Laptopa Ltd for computer repairs at home or in the office.
Dz Cleaning Ltd
Apr 18, 2015
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We've been using the computer support services of Laptopa for about 5 years now. They are taking care of our computers and web server. Their response is always punctual, and the remote support service is just great - we receive assistance instantly when we need it! We would definitely recommend them to anyone who needs computer and server maintenance and support.
Diane Dixon
Mar 26, 2015
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I have used Laptopa for a number of years now and have always been extremely satisfied with their service. They are prompt in their response, very thorough in their work, are happy to rise to new challenges but are also clear when another type of professional support is required. Their pricing is good value for the high quality service they provide. I would have no hesitation in recommending them to other companies.
Chatsworth Health Centre
Feb 21, 2015
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Laptopa has been providing IT support for our company for more then 2 years now. We are very happy with the level of service and the quick and friendly response we get from them. Will recommend them to others.
Sandra Westbrooke
Feb 18, 2015
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We have used Laptopa for the past 4 or 5 years and have found them extremely helpful and efficient. They've solved our home computer problems promptly and have been excellent at recommending suitable solutions when an upgrade was needed.
Scott Perkins
Jan 10, 2015
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I have used Laptopa for over 7 years now and wouldn't consider using any other service provider. They have served my company well, are always responsive & helpful, and provide excellent value for money. For me, the best IT support company in London.
Michael Garkov
Dec 23, 2014
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Laptopa have provided us with long-term reliable help in maintaining our IT systems. Laptopa have always dealt with our queries and have been resolving any IT issues that we have had for over 5 years. I would definitely recommend the service.
Benjamin Arnold
Dec 15, 2014
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Laptopa have been brilliant for our business - we've been working with them since 2008 and have come to rely on them as a part of our team. They provide us with remote IT support and, particularly as a small business, it's so important for us to have a company we can rely on to fix any glitches and get us back up and running quickly. Their USP is their personal service and most of the time we feel like we're their only customer!
Maya Meron
Dec 05, 2014
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I was really impressed by the level of service and expertise that I experienced from Laptopa. They were always quick to respond to any computer related issues that I had, and managed to sort things out on the same day! I would recommend Laptopa very highly, and would certainly be using their services again in the future.
Faith Howells
Oct 21, 2014
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Laptopa provide our company (Rothwell Douglas Ltd) with an excellent service. They are incredibly efficient and respond almost instantly to any problems or queries we have. They have helped us recover a huge amount of lost data and ensure that we are constantly updated with the latest software. No problem is too big or too small and our office has been made to feel very comfortable in approaching them with any technical difficulty that arises. I would strongly recommend this friendly company!
Maya Meron
I was really impressed by the level of service and expertise that I experienced from Laptopa. They were always quick to respond to any computer related issues that I had, and managed to sort things out on the same day! I would recommend Laptopa very highly, and would certainly be using their services again in the future.
Elyas Ismail
I work as an accountant for a company that manufactures jewellery. I am also responsible for the company IT. We have been using Laptopa for a number of years now. Laptopa provide a very professional Service at a very reasonable price. I would recommend any small to medium size firm to try them out.
Kevin
I came across Laptopa about ten years ago after accidentally spilling a glass of wine into my laptop which held the only copy of a very important set of accounts. They arrived at my place and took the laptop apart before my eyes, cleaned it internally and diagnosed the issues as well as recovering the information from the hard drive. Later that afternoon with a new hard drive installed and backed up I was back in business.
Over the years they have always diagnosed issues promptly and effectively at a reasonable cost, be it hardware, software, PC or Mac. I have now moved out of London but I still use them as the remote support service is excellent.
Over the years they have always diagnosed issues promptly and effectively at a reasonable cost, be it hardware, software, PC or Mac. I have now moved out of London but I still use them as the remote support service is excellent.
Alex Large
Very friendly and timely service, responsive to requests via email or calls. My advisor Stan is very professional and they don't try to sell you hardware or software you don't need, nor try to re-invent the wheel. They will also come at weekends, which for me is really helpful. They are worth the price.