Business Details
Trusted Computer Support Services in Sunbury-on-Thames
Established with over 45 years of experience in the IT industry, My PC Helper is a trusted provider of computer support services for both home users and small businesses in Sunbury-on-Thames and surrounding areas. Our CompTIA+ certified technician delivers reliable solutions for Windows and Mac systems, including performance tuning, virus removal, data backup, and hardware repairs. We prioritise clear communication and practical advice, offering both on-site visits and remote support to address technical challenges efficiently. Our commitment to customer satisfaction is demonstrated through tailored guidance on software usage, system maintenance, and hardware upgrades. With a proven track record of resolving complex issuesfrom data recovery to network setupwe combine technical expertise with a down-to-earth approach. Clients consistently praise our transparent pricing, timely service delivery, and ability to explain technical concepts in accessible terms. Operating across Sunbury, Hampton, Staines, Walton, Shepperton, Teddington, Twickenham, and nearby locations, we serve as a dependable local resource for IT support. Our dedication to continuous professional development ensures we remain current with evolving technologies while maintaining focus on individual client needs. From emergency repairs to proactive system optimisation, we aim to build long-term relationships through consistent quality and responsiveness. This combination of technical proficiency, local accessibility, and customer-centric values positions us as a preferred choice for computer support in the region.
Services
PC Repairs
Mac Maintenance
Data Backup
Virus Removal
Software Support
Network Setup
Hardware Upgrades
Remote Support
Data Recovery
System Tuning
Served areas
- South West London and Surrey
Details
- Year established: 2025
Highlights and features
- 45 years of professional IT industry experience
- CompTIA+ certified technician with proven technical expertise
- Flexible on-site and remote support options available
- Transparent pricing with no hidden fees
- Specialised in both Windows and Mac system repairs
Associations and certifications
- CompTIA+
Payment methods
- Debit cards
- Credit cards
What people say
Quiet efficiency
Highly recommend
Exceptional data recovery
Clear explanations
Outstanding service
Services
PC Repairs
Comprehensive Windows PC repairs covering hardware diagnostics, component replacement, and software troubleshooting. Our CompTIA+ certified technician resolves performance issues, system crashes, and connectivity problems. With over 45 years of experience, we ensure reliable solutions for both desktop and laptop computers across Sunbury and surrounding areas.
Mac Maintenance
Specialised Mac maintenance services including macOS optimisation, hardware diagnostics, and software compatibility solutions. We address performance slowdowns, update issues, and peripheral connectivity challenges. Our expertise extends to both consumer and professional Mac systems, ensuring optimal functionality for users in Sunbury, Twickenham, and nearby locations.
Data Backup
Professional data backup solutions with automated scheduling and storage recommendations. We implement secure backup strategies for both Windows and Mac users, covering cloud integration, external drive configuration, and recovery testing. Our approach ensures business continuity and personal data security across the areas we serve.
Virus Removal
Thorough virus and malware removal services for infected systems. We perform deep system scans, malicious code elimination, and security reinforcement. Post-cleanup, we provide tailored advice on maintaining system security and preventing future infections for clients in Sunbury and surrounding communities.
Remote Support
Secure remote support for software troubleshooting, configuration, and technical guidance. This service enables rapid resolution of common issues without requiring on-site visits. Available to both home users and small businesses across our service areas, with clear communication throughout the process.
People
Peter Swettenham
Owner & Lead Technician
With over 45 years in the IT industry and CompTIA+ certification, Peter provides expert computer support across Sunbury and surrounding areas. His technical expertise spans Windows and Mac systems, with a focus on clear communication and practical solutions for home users and small businesses.
Questions
What computer repair services do you offer?
We provide PC and Mac repairs, virus removal, data backup solutions, software support, hardware upgrades, network setup, and remote troubleshooting for home users and small businesses.
Do you serve areas outside Sunbury?
Yes, we operate in Hampton, Staines, Walton, Shepperton, Teddington, Twickenham, and surrounding areas across Surrey and Middlesex.
What experience do you have?
Our technician has over 45 years of IT industry experience and holds CompTIA+ certification, demonstrating both practical expertise and technical knowledge.
Can you help with data recovery?
Yes, we successfully recover lost data from damaged drives while maintaining file organisation, with clients reporting complete folder structure preservation after recovery.
Do you offer remote support options?
Yes, we provide secure remote assistance for software issues, system configuration, and troubleshooting, complementing our on-site service offerings.
Reviews (12)
Malcolm Davies
Mar 04, 2026
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I needed help when I was asked to update a book that had reached five editions and the publishers wanted to drag me out of my cosy retirement to produce a 6th. It meant I had to dust down my steam driven PC to access Word. I soon realised the world of computing had moved on whereas I hadnt after hours of frustration with the new technology. I found Peter Swettenham in the local magazine and realised that My PC helper was exactly what I needed.
Peter gave calm and helpful advice on how to use my old PC before I asked him to scan the PC horizon to recommend, given my needs, buying options amongst the current range on the market.
He did. I bought. He set it up. During this I changed my internet provider and he helped with this. After an exasperating day trying to set up the new printer, Peter came round and did the business in ten minutes. He would react to specific queries about how to download and save stuff from different sources. From my experience he is professional, technically gifted, friendly and good value; if everybody had their own local PC Helper, the world would be a better place.
Peter gave calm and helpful advice on how to use my old PC before I asked him to scan the PC horizon to recommend, given my needs, buying options amongst the current range on the market.
He did. I bought. He set it up. During this I changed my internet provider and he helped with this. After an exasperating day trying to set up the new printer, Peter came round and did the business in ten minutes. He would react to specific queries about how to download and save stuff from different sources. From my experience he is professional, technically gifted, friendly and good value; if everybody had their own local PC Helper, the world would be a better place.
Fran Adabie
Jun 14, 2022
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Peter is very helpful indeed. I gave him my laptop with broken screen on Sunday and by Wednesday it was all fixed. Working fine and no issues. He was very professional and efficient. Thank you Peter. I certainly wouldn't hesitate to refer him to friends and family.
Carol Chilton
Feb 04, 2021
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Really great service. I have used Peter a few times now for different computer problems. He is friendly, extremely helpful and very professional. Highly recommend.
Carol Chilton
Dec 17, 2020
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Really great service. I have used Peter a few times now for different computer problems. He is friendly, extremely helpful and very professional. Highly recommend.
Sandy Renton
May 13, 2017
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Pete's no-fuss, down-to-earth attitude was a good start. Him actually fixing the physical and software problems I was having with my laptop - and in the time-frame he outlined - was the kind of quiet efficiency I'd been hoping for. He also has a very fair pricing strategy, so I have no reservations about recommending him to friends, and will be happy to use his services again in the future.
Jules Hall
Dec 12, 2016
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I would highly recommend Peter's services. Within a short time he had fixed my laptop issues as well as provided advice and guidance for improvements I can make via my hosting company. He came recommended from a family member and I will certainly be using him again.
Hamza Sadique
Peter has been more than a pc helper at Sunflower, hes more like the emergency service!
Knowledgeable and hugely experienced, he can advise and recommend on most problems. I have been able to stop my 300 pcm IT Support since finding My PC Helper.
Knowledgeable and hugely experienced, he can advise and recommend on most problems. I have been able to stop my 300 pcm IT Support since finding My PC Helper.
Jules Hall
I would highly recommend Peter's services. Within a short time he had fixed my laptop issues as well as provided advice and guidance for improvements I can make via my hosting company. He came recommended from a family member and I will certainly be using him again.
Sandy Renton
Pete's no-fuss, down-to-earth attitude was a good start. Him actually fixing the physical and software problems I was having with my laptop - and in the time-frame he outlined - was the kind of quiet efficiency I'd been hoping for. He also has a very fair pricing strategy, so I have no reservations about recommending him to friends, and will be happy to use his services again in the future.
G. Neal
I have used Peters services quite a few times over the last year or so. He is exceptionally skilled in what he is able to do and is efficient, knowledgeable, and has been a pleasure to do business with. My last catastrophe was when I lost all my photographs off my external drive-no problem for Peter, he not only retrieved them but when I looked expecting them to be all jumbled up, NO they were all in their folders, which I was so relieved about. I was expecting to have to re-sort them all. So Peter doesnt do things by halves, but goes the whole way to ensure his customers are more than satisfied, and I recommend him most deservedly.
Janis Fletcher
Peter, thank you for responding so quickly to my request to resolve printer problems and remove a hard drive from an old computer. I am impressed by your excellent customer service, that you offer remote support and will also visit a clients premises. You also take the time to explain the problem and resolution in plain English so that non-technical people can understand. I would have no hesitation in recommending you to anyone who is looking for reliable PC support.
David Wimblett
Dear Peter As a business mentor I help business owners see things that they cannot see because they are too close to what they are doing: the old saying is true. They often can't see the wood, for the trees! Well it seems it was much the same with me and my laptop. While we were having a One2One I showed you my laptop, only for you to ask about virus protection: I didn't have any! It also became clear that the hard-drive could not cope with the videos I was making and I had no back-up system in place. So, while I was away you took away my laptop: picking it up from my wife's school and dropping it back on a Saturday.
You installed a 500GB drive, installed virus software, automated back-up (with a drive you recommended I buy), and gave the machine a tune-up. You even rang me in France to check on a password. I have to say a truly outstanding service. I can assure you that I will be telling all of my contacts about the value of using My PC Helper. Thank you King regards, David Wimblett
You installed a 500GB drive, installed virus software, automated back-up (with a drive you recommended I buy), and gave the machine a tune-up. You even rang me in France to check on a password. I have to say a truly outstanding service. I can assure you that I will be telling all of my contacts about the value of using My PC Helper. Thank you King regards, David Wimblett