Business Details
21 Years
experience
Emergency
services
Trusted IT Support Services in Colchester, Essex
Established in 2005, Dove Support has grown steadily while maintaining a 100+ client base across Essex and Suffolk. Our team combines over two decades of IT expertise with hands-on experience in Microsoft Windows software, Apple Macintosh systems, network infrastructure, and cybersecurity solutions. Originally founded in Sudbury, Suffolk, we relocated to Stanway, Colchester in 2009 to better serve businesses and individuals throughout the region. Specialising in computer repairs, network installations, and remote technical support, we prioritise clear communication and transparent updates throughout every service interaction. Our engineers provide emergency response services for critical system failures, with a commitment to minimising downtime through loan equipment and rapid resolution. With extended weekday hours until 10pm and weekend availability, we accommodate urgent needs while maintaining competitive hourly rates starting at 25. Backed by 90% of new clients from existing recommendations, our approach focuses on preventative maintenance and tailored technology advice to ensure long-term system reliability. We handle hardware upgrades, software installations, and data recovery operations while offering structured cabling solutions for both residential and commercial environments. Our NO FIX NO FEE policy underscores our confidence in delivering effective solutions, supported by remote assistance options that reduce unnecessary site visits. As a locally rooted business, we combine technical proficiency with personalised service to address the evolving IT needs of our community.
Services
Computer Repairs
Network Solutions
Virus Removal
Remote Assistance
Data Backup
Hardware Upgrades
Software Installation
Server Maintenance
VPN Setup
Cabling Services
Served areas
- Colchester, Sudbury, Halstead, Bury St Edmunds and surrounding areas
Details
- Year established: 2005
Highlights and features
- 20 years of combined IT expertise with 100+ satisfied clients
- Emergency response available 7 days a week until 10pm
- NO FIX NO FEE guarantee on all repair services
- Remote assistance options to save time and costs
- 90% of new clients come from existing customer recommendations
Services
Computer Repairs
Comprehensive hardware and software repair services for desktops, laptops, and servers. Our engineers diagnose and fix system failures, component malfunctions, and software conflicts while offering loan equipment during repairs. We specialise in rapid virus removal and performance optimisation to restore functionality efficiently. All repairs come with a NO FIX NO FEE guarantee, ensuring value for both individuals and businesses.
Network Solutions
End-to-end network installation and maintenance covering wired, wireless, and powerline systems. We implement structured cabling with firewalls, routers, and server configurations tailored to residential and commercial requirements. Our team provides ongoing network monitoring, security audits, and scalability planning to support growing technology needs across Essex and Suffolk businesses.
Remote Assistance
Secure remote diagnostics and troubleshooting for software issues, system updates, and configuration problems. This service eliminates unnecessary site visits while delivering immediate solutions for operating system errors, application conflicts, and network connectivity issues. Available during extended weekday hours and weekends, our remote support reduces downtime and service costs.
Data Backup
Professional data protection and recovery services for accidental deletions, hardware failures, and system crashes. We implement automated backup solutions while recovering lost files from damaged storage devices. Our engineers advise on best practices for cloud storage integration and local backup strategies to prevent future data loss incidents.
Hardware Upgrades
Performance-boosting component upgrades for PCs, laptops, and servers. We recommend and install SSDs, additional RAM, and modern peripherals to extend device lifecycles. Our technicians ensure compatibility with existing systems while optimising hardware configurations for improved speed and reliability in both personal and business environments.
People
Warren Dove
Founder
With over 20 years of IT experience, Warren established Dove Support in 2005 after recognising the need for reliable technical services in Essex and Suffolk. He oversees daily operations while maintaining direct client relationships, ensuring the company's growth aligns with its founding principles of technical excellence and customer care.
Questions
What areas do you cover?
We provide IT support across Essex and Suffolk, including Colchester, Sudbury, Braintree, and surrounding areas with both on-site and remote assistance options.
Do you offer emergency services?
Yes, we prioritise urgent cases with extended weekday hours until 10pm and weekend availability to address critical system failures promptly.
What pricing structure do you use?
Our services start from £25 per hour with transparent billing. We offer a NO FIX NO FEE guarantee on all repair work undertaken.
Can you help with network installations?
Yes, we design, install, and maintain wired and wireless networks for homes and businesses, including structured cabling and security configurations.
Do you provide remote technical support?
Yes, our secure remote assistance service resolves software issues and configuration problems without requiring on-site visits, saving time and costs.
Reviews (11)
Anne A.
Sep 11, 2020
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I am not really savvy with technology but I use my laptop a lot and I know from experience that Dove Support will come to my aid when I need help. Thanks Warren.
Anne A.
Sep 11, 2020
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I am not really savvy with technology but I use my laptop a lot and I know from experience that Dove Support will come to my aid when I need help. Thanks Warren.
Peter T.
Apr 24, 2020
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Always great friendly and responsive service from Dove Support. We would recommend them without hesitation.
Dan Goldfarb
Nov 23, 2019
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Brilliant and fair. He knows his stuff and can be trusted. You can even with Teamvewer on your computer / laptop get them to repair it remotely.
Adam Crofton
Jun 09, 2019
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Dove support what can I say, BRILLIANT very quick to ring back after I left a message, explained the problem and they were quick to rectify, couldn't ask for more well done keep up the good work.
Paul M.
Sep 11, 2017
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I have used Warren Dove for a few years, and he has attended to my computer requirements. I have computers both on site and off site and he knows exactly what I need and ensures that my system functions extremely well. Nothing is too much trouble to him. He has at times supplied me with replacement machines and has kept them all up to date as far as software is concerned. Would thoroughly recommend him.
Stephen L.
Sep 11, 2017
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Dove Support attended my problem within minutes and diagnosed the issue after a swift, but thorough systematic analysis. The problem was fixed and I was up and running extremely quickly. All very quick, efficient and very friendly.
Stephen L.
Sep 11, 2017
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Dove Support attended my problem within minutes and diagnosed
the issue after a swift, but thorough systematic analysis. The problem was fixed and I was up and running extremely quickly. All very quick, efficient and very friendly.
the issue after a swift, but thorough systematic analysis. The problem was fixed and I was up and running extremely quickly. All very quick, efficient and very friendly.
Paul M.
Sep 11, 2017
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I have used Warren Dove for a few years, and he has attended to my computer requirements. I have computers both on site and off site and he knows exactly what I need and ensures that my system functions extremely well. Nothing is too much trouble to him. He has at times supplied me with replacement machines and has kept them all up to date as far as software is concerned. Would thoroughly recommend him.
Dan Goldfarb
Brilliant and fair. He knows his stuff and can be trusted. You can even with Team Viewer on your computer / laptop get them to repair it remotely.
Adam Crofton
Dove support what can I say , BRILLIANT very quick to ring back after I left a message,explained the problem and they were quick to rectify, couldn't ask for more well done keep up the good work.