Business Details
Expert IT Services in Pwllheli
Established over three decades ago, PC-FIXED has built a reputation as a trusted provider of comprehensive IT solutions across North Wales. Our team of certified technicians combines extensive industry experience with cutting-edge diagnostic tools to deliver reliable computer repairs, data recovery services, and proactive IT support. As a Microsoft Partner and member of the Malwarebytes Techbench group, we maintain rigorous technical standards while offering flexible service options including remote support, on-site visits, and subscription-based maintenance packages. Our no-fix no-fee policy and commitment to transparent communication have earned us consistent five-star ratings from both residential and business clients throughout the Lln Peninsula. We specialise in resolving complex technical issues while prioritising customer education to prevent future problems, offering everything from emergency virus removal to custom PC builds tailored to specific requirements.
Services
PC Repairs
Virus Removal
Data Recovery
Cloud Backup
Office 365 Setup
Hardware Upgrades
Remote Support
Custom PC Builds
Network Configuration
Device Diagnostics
Served areas
- Stone, Stoke-on-Trent, Stafford and surrounding towns and villages
Highlights and features
- 30+ years of local IT expertise with certified technicians
- No-fix no-fee guarantee on all repair services
- Advanced diagnostics using Eurosoft PC Diagnostics software
- 24/7 proactive monitoring available for critical systems
- Consistently rated 5 stars by 91+ verified customers
Associations and certifications
- Microsoft Partner
- Malwarebytes Techbench
What people say
Quick response
Professional service
Excellent communication
Reliable repairs
Technical expertise
Services
PC Repairs
Comprehensive hardware and software repairs for desktops and laptops. Our engineers use advanced diagnostic tools to identify and fix issues ranging from mechanical failures to operating system errors. We specialise in cost-effective component replacement while preserving your data and settings. All repairs come with a no-fix no-fee guarantee and 12-month parts warranty.
Virus Removal
Professional anti-virus and anti-malware services using industry-leading tools. Our technicians eliminate threats while preserving system integrity and recovering affected files. We provide ongoing protection options including Emisoft Managed Antivirus and customer education to prevent future infections through our Techbench-certified processes.
Data Recovery
Specialist data recovery from failed storage devices with 95% success rate. We handle physical drive failures, accidental deletions, and corruption issues using proprietary software tools. For complex cases, we coordinate with EADR Ltd, the UK's leading data recovery laboratory, while maintaining strict confidentiality protocols throughout the process.
Cloud Backup
Customised cloud backup solutions for businesses and home users. Our Syncro-based system provides continuous data protection with flexible retention policies. We implement automated nightly backups with options for hourly increments, ensuring minimal data loss risk while maintaining encryption standards for sensitive information.
Remote Support
Secure remote technical support for urgent issues. Using encrypted connections, our engineers diagnose and resolve problems without requiring onsite visits. This service includes software troubleshooting, configuration adjustments, and system optimisation while maintaining strict data privacy controls through our ISO-certified procedures.
Questions
Do you offer same-day computer repairs?
Yes, we aim to respond to all tickets the same day and complete most repairs within 1-2 working days, depending on parts availability.
Can you recover data from failed hard drives?
We achieve a 95% success rate with data recovery using specialist tools, with access to UK laboratory partners for complex mechanical failures.
Are your engineers certified?
Our technicians hold industry certifications and we maintain Microsoft Partner status with membership in the Malwarebytes Techbench programme.
Do you support Apple devices?
Currently we specialise in Windows-based systems only, though we can assist with cross-platform network integration issues.
What payment methods do you accept?
We accept cash, bank transfers, and major credit/debit cards for completed repairs and service packages.
Can you help set up new computer systems?
Yes, our migration service transfers data, installs software, and configures new systems with seamless integration to existing networks.
Reviews (22)
Arianwen James
Dec 19, 2021
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I contacted Martin via email and explained what my laptop was doing. Straight away he identified that my laptop was in a "reboot-loop". I then took the laptop to Martin and within less than 24hours he had completely fixed the laptop, installed a new hard drive and updated all the programs required. Most importantly for me however Martin had managed to keep all my old files and nothing was lost. Martin even hand delivered the laptop back to me as I was having difficulty arranging to pick up the laptop. Fantastic service! Martin is a professional, he spoke in clear and non tech-savvy lingo and explained everything through out. I have been recommending Martin to all my friends and family, he is the only person you need for your computer problems! A*** Service. Thanks Martin!
Anne Madden
Aug 24, 2021
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I had spent many frustrating hours over many months waiting for my temperamental lap-top to stop randomly freezing and whirring. Finally it refused to open at all and I took it to PC-Fixed fearing the worst. I needn't have worried. Martin was brilliant. He analysed the problem, replaced the hard disk and managed to retrieve all of my files, so I was able to pick it up just the next day, fully repaired, like new.
Its now working perfectly and such a dream to be able to access everything so quickly. I'm not very techy and Martin's friendly, calm, professional and clear approach was really helpful. Definitely a 100%+ recommendation from me!
Its now working perfectly and such a dream to be able to access everything so quickly. I'm not very techy and Martin's friendly, calm, professional and clear approach was really helpful. Definitely a 100%+ recommendation from me!
Susan Fogarty
Aug 20, 2021
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Having taken my new laptop to a local guy who knew about IT hardware repairs, it soon became apparent he didn't know a lot about software compatability issues. The transfer of data was not as I wanted it. Martin immediately identified the issues, and understood what I needed. and he sorted it for no more than the first guy charged me.! Lesson learned. go to Martin first in future!
Jasmine Street
Jan 31, 2021
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Martin offers a friendly and thorough service. He responded to my enquiry quickly and communicated with me throughout the process of repairing my laptop. He managed to get my laptop quickly working again and installed a new hard drive, for a fair price. Martin was lenient with collection and pick up timings and even worked late in the evening on my laptop. I am very impressed with Martin's services and am very grateful for his hard work, especially as I no longer need to fork out for a new laptop. I would highly recommend PC-FIXED. Thank you very much again Martin.
Chris Cravens
Jan 26, 2021
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I am absolutely ecstatic with the service and quality of Martin's work. I sent emails out to numberous local businesses requesting a quote for a custom built pc. I had all the components already (Black Friday shopping). Within 36 hours of sending an email to PC-FIXED my gaming beast of a machine was collected, built and returned with all my specifications and requests adhered to, with the care and attention normally reserved for a newborn child (which is exactly how i view this new monstrosity of a gaming machine).
His price was almost on par with other quotes from local competitors (slightly less), but the service, quality of work and quick response to communications are certainly superior. I would recommend Martin (PC-FIXED) to anyone.
His price was almost on par with other quotes from local competitors (slightly less), but the service, quality of work and quick response to communications are certainly superior. I would recommend Martin (PC-FIXED) to anyone.
Doreen Deaves
Jan 02, 2021
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Absolutely fabulous service, so efficient. The speed and efficiency of service we received to fix our Grandson's laptop was far better than we expected especially in the run up to Christmas. The laptop in question was repaired in 48 hours. Couldn't have asked for better. Thank you Martin
Maureen Faulkner
Dec 30, 2020
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Martin was very quick to diagnose the problem with my aged laptop. It was resolved and fixed promptly and at a reasonable cost. He kept me informed at every stage of the process. He is very professional and a pleasure to deal with. I have no hesitation in recommending his services.
Chris Cravens
Dec 26, 2020
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I am absolutely ecstatic with the service and quality of Martin's work. I sent emails out to numberous local businesses requesting a quote for a custom built pc. I had all the components already (Black Friday shopping). Within 36 hours of sending an email to PC-FIXED my gaming beast of a machine was collected, built and returned with all my specifications and requests adhered to, with the care and attention normally reserved for a newborn child (which is exactly how i view this new monstrosity of a gaming machine).
His price was almost on par with other quotes from local competitors (slightly less), but the service, quality of work and quick response to communications are certainly superior. I would recommend Martin (PC-FIXED) to anyone.
His price was almost on par with other quotes from local competitors (slightly less), but the service, quality of work and quick response to communications are certainly superior. I would recommend Martin (PC-FIXED) to anyone.
B. Sandy
Dec 04, 2020
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First class service! Martin was really helpful when I wanted to upgrade my sons' PCs - he offered excellent advice on the best parts to use and carried out all the work in very professional manner. Great value for money and can't recommend highly enough.
Stephanie Hill
Nov 27, 2020
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I went to Martin originally due to my keyboard being broken but then more trouble turned up and my computer was completely unusable. He managed to fix my laptop and save all my data. He is truly a computer genius if it wasn't for him I would be on the sofa crying my eyes out from all my lost files. His prices were completely reasonable considering the condition of my laptop. I couldn't recommend him more. If you're currently experiencing any issues go with him he will sort you out very quickly!
Megan Pilling
Nov 21, 2020
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Fantastic experience with this business. Martin was very responsive and fixed my laptop quickly. When a further fault was identified he was very quick to respond and then only further charged me for parts and not his time. Excellent value for money and service. Would highly recommend to others.
Matt Duncan
Aug 25, 2020
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Great service did as requested in a very timely manor and kept me upto date through the whole process. Good use of ppe and such due to the current climate. Well done Martin!
Jasmine S.
Aug 17, 2020
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Martin offers a friendly and thorough service. He responded to my enquiry quickly and communicated with me throughout the process of repairing my laptop. He managed to get my laptop quickly working again and installed a new hard drive, for a fair price. Martin was lenient with collection and pick up timings and even worked late in the evening on my laptop. I am very impressed with Martins services and am very grateful for his hard work, especially as I no longer need to fork out for a new laptop. I would highly recommend PC-FIXED. Thank you very much again Martin.
Rhys Charles
Jul 30, 2020
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Martin is great! Very responsive, kind and polite. Identified the problem with my PC and spoke to me throughout the whole process. Before executing anything, he would confirm with me what needed doing and what I would like done. Quick work and great work! If you have a problem with your PC/Laptop, this is your man!
Steve Allen
May 29, 2020
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Hi, I've recently had a problem with my laptop. Contacted Martin, all done remotely, very efficiently and at very reasonable cost. I now have an annual maintenance agreement with him, again at a reasonable cost. First class service and a great guy to work with!
Steve Allen
Apr 22, 2020
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Hi, I've recently had a problem with my laptop. Contacted Martin, all done remotely, very efficiently and at very reasonable cost. I now have an annual maintenance agreement with him, again at a reasonable cost. First class service and a great guy to work with!!
Jamie S.
Mar 02, 2020
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Speedy service and great communication throughout the repair. This is the second time I've used PC-FIXED now and I cannot recommend them highly enough
Eleaner P.
Oct 22, 2019
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An excellent service. I took the laptop on Friday and it was fixed by Monday. He was very friendly and helpful and had also updated the software for me. Many thanks.
John G.
Sep 09, 2019
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Superb service! I would give Martin 10 stars if I could, after weeks of struggle with my Mac all solved in one afternoon. Recommended.
David H.
Apr 19, 2019
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Brilliant service and fantastic result - Like having a new Mac - will definitely recommend to anyone with PC or Mac problems
Nigel B.
Dec 20, 2018
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Excellent service. Martin provided a prompt, friendly, professional service and had my laptop working again very quickly. I would recommend him to everyone without hesitation.
Elizabeth Jones
Aug 04, 2018
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He is good! Highly recommend Martin@PC-Fixed. We have worked with him over the last two years to secure and develop home & business PCs, networking and to establish secure backups. He is good!