Business Details
17 Years
experience
Emergency
services
Your Trusted IT Support Partner in Great Yarmouth
Established in 2009, IT-C Support Solutions has become a trusted provider of managed IT services for small to mid-sized businesses across Norfolk, Suffolk, and Essex. Our team of experienced IT consultants delivers tailored solutions, combining technical expertise with a deep understanding of diverse industries such as hospitality, manufacturing, and charity sectors. We specialise in seamlessly integrating into client operations to provide cost-effective IT support, cloud services, and cybersecurity solutions. As Fujitsu Select Experts and Microsoft Cloud Solution Providers, we leverage partnerships to offer best-in-class hardware, software, and managed services. Our commitment to excellence is demonstrated through Cyber Essentials and IASME Governance certifications, ensuring robust data protection and compliance. We prioritise clear communication and transparency, taking time to understand client needs before implementing scalable, future-proof IT strategies. With offices in Great Yarmouth and Bury St Edmunds, we combine local knowledge with national standards of service delivery.
Services
IT Support
Cloud Services
Cyber Security
Software Development
Telecoms Solutions
Data Cabling
Server Support
VoIP Systems
Details
- Year established: 2009
Highlights and features
- We have 15+ years of experience supporting East Anglia's businesses
- Cyber Essentials certified for information security standards
- Tailored IT solutions matching specific business requirements
- Certified Fujitsu Select Experts and Microsoft Cloud Solution Providers
- Local offices in Great Yarmouth and Bury St Edmunds for rapid response
Associations and certifications
- Cyber Essentials
- IASME Governance Standard
What people say
Faultless support
Honest independent advice
Quick response times
In-depth technical knowledge
Cost-effective solutions
Services
Managed IT Support
Our fully managed IT support services ensure continuous business operations through proactive monitoring and rapid issue resolution. We integrate with client systems to provide 24/7 technical assistance, network management, and infrastructure optimisation. With expertise across multiple platforms, we deliver customised support plans that scale with business growth while maintaining strict compliance with security standards.
Cloud Services
We implement secure cloud migration strategies using Microsoft 365, Azure, and Intune platforms. Our services include infrastructure setup, data transition, and ongoing management of hosted servers and virtual environments. By assessing specific business requirements, we create hybrid or full-cloud solutions that enhance collaboration, reduce costs, and improve operational flexibility while maintaining data protection compliance.
Cyber Security
Our comprehensive cybersecurity services protect businesses through risk assessments, penetration testing, and staff training programs. We implement endpoint protection, multi-factor authentication, and compliance frameworks like Cyber Essentials and PCI/DSS. Continuous monitoring and incident response protocols ensure organisations maintain robust defences against evolving digital threats while meeting regulatory requirements.
Software Development
We create bespoke software solutions including SharePoint systems, database management platforms, and integrated business applications. Our development process focuses on improving operational efficiency and customer engagement through tailored digital tools. With expertise in Microsoft technologies, we deliver scalable solutions that align precisely with specific organisational workflows and growth objectives.
VoIP Telephony
We provide hosted and on-premise VoIP solutions that modernise business communications. Our systems integrate with existing IT infrastructure to offer scalable phone solutions with advanced features like call analytics and mobile integration. By assessing specific communication needs, we implement cost-effective telephony systems that improve connectivity while reducing traditional phone system expenses.
People
Carol Gravenell
Founder
With extensive ICT experience, Carol established IT-C Support Solutions to provide accessible IT expertise for SMEs. She focuses on delivering exceptional customer service while maintaining technical excellence across all service offerings.
Barry Gravenell
Director
Bringing years of technical leadership, Barry oversees service delivery and strategic partnerships. His expertise in IT infrastructure ensures clients receive cutting-edge solutions aligned with industry best practices.
Neil Rosten
Director
Neil manages operational excellence across IT services. His background in network architecture and cybersecurity ensures robust, scalable solutions that meet evolving business requirements while maintaining strict compliance standards.
Hayley Rosten
Director
Specialising in client relations, Hayley ensures service delivery meets exact business needs. Her focus on clear communication and solution customisation maintains high client satisfaction across the service portfolio.
Jake Rosten
Trainee IT Consultant
Supporting technical operations, Jake assists in delivering IT solutions while developing expertise across managed services, cloud platforms, and cybersecurity implementations under senior team guidance.
Questions
What areas do you provide IT support to?
We serve businesses across Norfolk, Suffolk, and Essex from our offices in Great Yarmouth and Bury St Edmunds, with rapid response times to all locations.
Are you certified for information security?
Yes, we hold Cyber Essentials and IASME Governance certifications, demonstrating our commitment to protecting client data with industry-recognised security standards.
Do you offer 24/7 IT support?
Our managed services include 24/7 monitoring and emergency support to ensure business continuity, with technicians available to resolve critical issues at any time.
Can you help migrate to cloud services?
Yes, we specialise in cloud migration using Microsoft platforms, providing complete transition support, training, and ongoing management for secure, scalable operations.
What IT services do you offer SMEs?
We provide comprehensive services including network management, cybersecurity, software development, VoIP systems, and cloud solutions tailored to small and mid-sized businesses.
How do you handle cybersecurity threats?
We implement multi-layered protection including penetration testing, staff training, endpoint security, and compliance frameworks to defend against evolving cyber threats.
Reviews (1)
Client
We asked IT-C to give our Suffolk based cleaning company a web presence with the remit of obtaining first page listings on Google. Within 24 hrs of placing the order, IT-C had established our domain name, designed and published our website, within a week we had first page rankings within Google for key search terms. IT-C have taken the confusion out of getting our company noticed on the web.