Business Details
17 Years
experience
Your Trusted IT Partner in Doncaster
Established in 2009, Mat and Mouse IT Services Ltd is a small business dedicated to delivering high-quality computer services to individuals and businesses in Doncaster and surrounding areas. Our team combines over 20 years of IT experience with a commitment to flexibility, attention to detail, and a personal touch, which sets us apart in the IT industry. We specialise in resolving technical issues efficiently, offering services such as computer and laptop repairs, antivirus solutions, secure wireless network setups, and business continuity planning. Our philosophy centres on courtesy, responsiveness, and resolving problems economically while using quality components and prioritising data confidentiality. We are proud members of Doncaster Chamber of Commerce and BNI, and we comply with the Data Protection Act. Our team includes Ian, a former IT Manager with extensive experience in the criminal justice sector, and Clare, who holds a Masters in Business Administration & IT and brings expertise in e-commerce and web design. We prioritise clear communication, avoiding technical jargon, and ensuring clients understand solutions in plain English. Our testimonials highlight our ability to enhance business efficiency, provide approachable support, and deliver first-class service. We are committed to rescuing data from failed devices and treating client equipment with the utmost care and professionalism.
Services
Computer repairs
Laptop screen replacement
Antivirus solutions
Network setup
Data recovery
Wireless security
PC healthcheck
Business continuity planning
Served areas
- Doncaster, Bassetlaw, South Yorkshire
Details
- Year established: 2009
Highlights and features
- We have over 20 years of IT experience in criminal justice and business sectors
- Our team provides jargon-free advice and clear technical explanations
- We prioritise data confidentiality and use quality components in repairs
- We offer local knowledge of Doncaster and surrounding areas
- We guarantee a courteous, responsive service with client data protection
Associations and certifications
- Data Protection Act
What people say
First class service
Pleasant and caring manner
Approachable and capable
Improved company efficiency
Highly recommend
Services
Computer repairs
We diagnose and fix desktop PC issues including hardware failures, software problems, and performance optimisation. Our engineers use quality components for reliable repairs. Clients benefit from restored functionality and extended device lifespan.
Laptop screen replacement
We replace cracked or damaged laptop screens with genuine parts, ensuring display functionality and visual quality. The service includes careful disassembly and calibration. Clients avoid replacement costs and regain productive use.
Antivirus solutions
We eliminate malware, viruses, and ransomware from infected systems. Our technicians install and configure protective software. Clients receive ongoing security education to prevent future infections and data loss.
Network setup
We configure secure wired and wireless networks for homes and businesses. Services include router configuration, firewall setup, and device integration. Clients gain reliable connectivity with protected data transmission.
Data recovery
We retrieve lost files from failed storage devices using specialist tools. Our process prioritises data integrity and confidentiality. Clients recover critical documents, photos, and business information with minimal disruption.
People
Ian
Lead Technician
Former IT Manager with 20+ years' experience in criminal justice sector. Specialises in technical problem-solving and system optimisation. Developed published computer games in early career.
Clare
IT Consultant
MSc in Business Administration & IT. Expertise in e-commerce systems and web design. Completed three Bupa Great North Runs for charity. Focuses on client training and software implementation.
Questions
What areas do you cover?
We serve Doncaster, South Yorkshire, and surrounding areas for home and business IT support.
Do you handle data recovery?
Yes, we prioritise rescuing data from failed hard drives with confidentiality.
Can you fix slow computers?
Yes, we diagnose and resolve performance issues including virus removal and system optimisation.
Are you registered with regulatory bodies?
We comply with the Data Protection Act and are members of Doncaster Chamber of Commerce and BNI.
Do you offer network security?
Yes, we secure wireless networks against unauthorised access and data breaches.
Reviews (20)
Denis Knowles
Jul 12, 2026
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I'm in my late 70's and I recently bought a new printer which I had difficulty with setting it up. I phoned Mat and Mouse and spoke with Ian, told him my problem. He called the following day and set it up perfectly for ease of use. A week or so later I ran into difficulty again with something else entirely once again Ian to the rescue. He is a very patient man and explains things thoroughly. Denis
Peter Burt
Jun 15, 2026
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Patient and professional service, attended on the same day and prevailing issue resolved within the hour. Thank you.
Richard Rimmington
Jun 01, 2026
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I telephoned Map and Mouse on Friday because I thought I'd been Scammed. Alan came out on Tuesday and confirmed that I had been Scammed. He fixed everthing and removed all the apps the Scammer had put on my computer and recommended a virus protector. I now feel more relaxed and secure. What excellent service and I would recommend Mat and Mouse because of their excellent service
Adam Troughton
Dec 01, 2025
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I have used and recommend Ian many times before. I asked to carry out a very simple job. He just refused. He was more than capable of doing the job. Maybe it didnt pay enough. Over the last 8 weeks he has 2k worth if work sent his way via me via recommendation.
Jon Halliday
Feb 20, 2022
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Helped me set up my new desktop PC. Very professional, efficient and knowledgeable. Happy to recommend.
Neil Holmes
Oct 23, 2021
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Very impressed with service. I contacted M & M last week re slow response on laptop. Unit was dropped off on Friday, picked up on Monday. New solid state drive fitted as recommended. Laptop now running much faster.
John Heeley
Jul 18, 2021
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First time I have used Mat and Mouse, quite impressed, quick response and competent service, I wouldn't hesitate to recommend them.
Robert Dixons
Jan 28, 2021
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I've used Mat and Mouse twice now and I have been very impressed on both occasions. Quick responses on both and I was quickly up and running. No hesitation in recommending them. Keep up the good work. Rob
Isabelle Szczecinski Issy'S. Crafty Bees
Jul 15, 2020
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Absolutely fantastic service from Ian at Mat & Mouse. My home PC was having some major problems and Ian was able to sort it by replacing the hard drive without losing any of my documents or photos. Although he needed my computer for a couple of days it didn't inconvenience me too much and I appreciate how efficient the fix was.
Philip Wilson
May 10, 2020
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Fantastic service, very prompt and concise advise and guidance to resolve a problem on my laptop. Wouldn't hesitate to recommend Mat and Mouse IT services to anyone's
David Hoyle
May 04, 2020
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Ian is the guardian angel of computer illiterates such as myself. He quickly sorted out my technical problems in a calm and reassuring way, for which this old codger is eternally grateful. Highly recommended.
Isabelle Szczecinski
Jan 21, 2020
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Absolutely fantastic service from Ian at Mat & Mouse. My home PC was having some major problems and Ian was able to sort it by replacing the hard drive without losing any of my documents or photos. Although he needed my computer for a couple of days it didn't inconvenience me too much and I appreciate how efficient the fix was.
Kat Martin
Jan 18, 2020
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2 years I've put my much loved moniter aside nearly throwing it on a few occasions. All my geeky computer friends have been compleatly bamboozled. Just over the phone I was given a diagnosis and can now move on with my life Thank you so much Mat and Mouse IT!
David H.
Sep 19, 2019
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Ian is the guardian angel of computer illiterates such as myself. He quickly sorted out my technical problems in a calm and reassuring way, for which this old codger is eternally grateful. Highly recommended.
Jane Houliston
Sep 14, 2019
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What can I say other than BRILLIANT! Responded lightning quick to my initial enquiry and follow up texts. Highly recommended.
Peter Handley
Nov 23, 2017
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I contacted Ian as I had problems installing Ofice due to a security problem with my new laptop. Ian said he could help but suggested I first contact Microsoft who could probably rectify the matter free of charge. I followed his advice and am happy to say the matter was resolved. I would certainly use Mat and Mouse in for any future computer problems
Lawrence Buckley
Aug 24, 2015
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I've used Ian from Mat & Mouse IT Services on several occasions now and have always found him to be prompt in his response and knowledgeable in all things IT. But I think what stands out for me is his friendly and helpful attitude. His customer service is second to none and I would recommend Mat & Mouse to anyone who as an IT related issue.
Lawrence Buckley
I've used Ian from Mat & Mouse IT Services on several occasions now and have always found him to be prompt in his response and knowledgeable in all things IT. But I think what stands out for me is his friendly and helpful attitude. His customer service is second to none and I would recommend Mat & Mouse to anyone who as an IT related issue.
Peter Handley
I contacted Ian as I had problems installing Ofice due to a security problem with my new laptop. Ian said he could help but suggested I first contact Microsoft who could probably rectify the matter free of charge. I followed his advice and am happy to say the matter was resolved. I would certainly use Mat and Mouse in for any future computer problems
Re-Design Ltd
Ian has upgraded company machines for us to ensure they run more efficiently resulting in our company becoming more efficient in itself." Neil Spruce, Re-design Ltd www.redesignltd.co.uk