Business Details
In-Home Computer Repair Experts
Established to provide accessible and reliable IT solutions, The Computer Wiz specialises in in-home computer repair and remote technical support. Our team delivers personalised service with a focus on clear communication and customer comfort, operating across East Anglia and offering remote assistance nationwide. We prioritise transparency with a no fix, no fee policy and fixed hourly rates, accepting multiple payment methods for convenience. Serving both domestic and business clients through our sister company CloudSafeIT Ltd, we combine technical expertise with a commitment to approachable, trustworthy service. Our experience spans hardware and software troubleshooting, data recovery, network optimisation, and smart device integration, ensuring comprehensive support for modern technology challenges.
Services
In-home computer repair
Virus removal
Data recovery
Cloud storage setup
Broadband optimisation
WiFi troubleshooting
System upgrades
Smart device integration
New computer setup
Business IT support
Served areas
- Norfolk, Suffolk, Cambridgeshire, Peterborough, East Anglia
Highlights and features
- We operate a strict no fix, no fee policy
- 24/7 online booking system for customer convenience
- Experienced technicians handle Windows, Mac, and smart devices
- Serving East Anglia with remote support nationwide
- Transparent pricing with no hidden charges
Associations and certifications
- BNI Lynnovation
Services
In-Home Computer Repair
Our engineers visit your home to resolve computer issues with Windows or Mac systems. We handle hardware failures, software problems, and performance optimisation. All work includes post-service testing to ensure complete functionality restoration.
Virus Removal
Professional elimination of viruses, spyware, and ransomware from infected devices. We implement security measures to prevent future infections and provide guidance on safe browsing practices. Full system scans included in service.
Data Recovery
Specialised recovery of lost or deleted files from damaged storage devices. We work with hard drives, SSDs, and memory cards using advanced tools. Success rates depend on damage extent and media condition.
Cloud Storage Setup
Configuration of cloud services across multiple devices for seamless data access. We support major platforms and ensure secure synchronisation between computers, phones, and tablets. Includes initial data migration assistance.
Business IT Support
Managed IT solutions for businesses through our sister company CloudSafeIT Ltd. Services include network maintenance, cybersecurity, cloud infrastructure, and 24/7 technical support. Tailored packages available for small to medium enterprises.
Questions
Do you offer remote computer support?
Yes, we provide remote assistance for software issues, virus removal, and system optimisation. This service is available nationwide without travel charges.
What payment methods do you accept?
We accept cash payments and all major debit/credit cards. Payment is only required after successful service completion.
Are there any call-out charges?
No, we operate a no call-out charge policy for all services within our coverage area. You only pay for the time spent resolving your issue.
Do you work on both Windows and Mac computers?
Yes, our technicians are qualified to work with both Windows and macOS systems, including hardware repairs, software troubleshooting, and performance upgrades.
What areas do you cover for home visits?
We primarily serve East Anglia including King's Lynn, Norfolk. Remote support is available nationwide for software-related issues.
What happens if my data can't be recovered?
We operate a strict no fix, no fee policy. If data recovery isn't possible, you won't be charged for the attempted service.
Reviews (16)
Liz Clark
Nov 04, 2020
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Brilliant. I would highly recommend the website day build. Marc worked really hard and even taught me how to make changes to it myself.
Jon Andrews
Sep 10, 2020
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Marc has now built 3 websites for me! He's always professional and creative. He knows what I look for when designing the site. His communication is flawless and listens to what the client is looking for. I can not recommend Marc enough! Thank you!
Phil Gibson
Jan 29, 2020
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We had our wonderful website built and we couldn't have asked for better service, and only took a day!!! Would absolutely recommend for anyone who needs a website built!
Stella Gooch
Jan 21, 2020
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I have worked with Marc on a number of occasions over the years. He knows what is what when it comes to websites and will produce a site that works without breaking the bank. His one day website builds are no less than fantastic for the small business owner who wants to get started on the internet. Those that prepare in advance will really maximise their day with Marc. Marc is also good to know when your PC or laptop needs some maintenance. Highly recommend.
Audacious PromDresses
Dec 30, 2019
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As I've built my business over the last 8 years, Marc has been my IT Support, from website building, social media & google adwords. He's an honest, hard working guy & makes business expansion happen with ease.
Nicki Williamson
Dec 20, 2019
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Mark's knowledge and experience ensured he was able to build me a new website in just one day! Cost effective, efficient and top rate service! Thank you Mark.
Audra Wenner
Feb 21, 2019
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As Ive built my business over the last 8 years, Marc has been my IT Support, from website building, social media & google adwords. Hes an honest, hard working guy & makes business expansion happen with ease.
Mariusz Wieclaw
Jun 16, 2018
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I have used this gentleman's services multiple times in the past and he has never failed to complete a job on time and to a high standard
Sharon Goodwin
Jan 08, 2017
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Mark did a fantastic job of helping me at the last minute. He really know what he is doing.BIG THANK YOU MARK
Anna Hagberg
Aug 11, 2014
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He seem to know everything and has a great personality too! He's the only one I'll trust if any of my computers break down again.
Margaret Griffiths
Marc is ideal for silver surfers like me. He knows what is needed and what is not and I trust him completely to keep me on track. He's a gem!
Alexandra Cox
Really good service, friendly and very quick, laptop got fixed in a day! Would definitely use again!!
Paul Hunt
I was recommended this business by a friend. I found Mark was very knowledgeable and treated the project as if it was his own website. Mark linked all my social media to the website and personalised everything with logos which he designed. I'm very happy with the work he has done and would highly recommend.
Karan McKerrow
Great work, all fixed and up and running better than before. Brilliant so grateful. Doesnt baffle you with techie stuff but answers all your questions, explains in terms you understand and gets on with the job in your own home
James Drake
Marc (large, but cute) saved my life today and the lives of those around me. I had downloaded Deus Ex: Mankind Divided and was unable to play it. Marc came out to me (as in 'came out to to my house', not as in 'came out as gay') and demonstrated great patience and tact and sorted out my PC. I am now going to spend the next few days of my life saving the world thanks to his friendly professionalism and advanced coffee drinking skills.
Chris Negus
Sorted out my computer problems with ease. Very knowledgeable and happy to pass on helpful tips. Highly recommended, and would use again without a doubt.