Business Details
25 Years
experience
Emergency
services
Reliable IT Support Services Carlisle
Established in 2001, System IT has built a reputation as a trusted provider of comprehensive IT solutions across Cumbria, Lancashire, and South West Scotland. Our team of certified professionals specialises in delivering tailored technology services to businesses and educational institutions, ensuring seamless operations through proactive monitoring, robust cybersecurity measures, and cutting-edge infrastructure solutions. With a focus on reliability and client satisfaction, we offer 24/7 remote support, cloud migration expertise, and government-backed Cyber Essentials accreditation to mitigate cyber risks by up to 98.5%. Our commitment to staying at the forefront of technological advancements enables clients to leverage modern solutions like VoIP telephony, managed print services, and high-speed fibre broadband. By combining technical expertise with a deep understanding of sector-specific challenges, we empower organisations to maintain continuous connectivity, protect critical data, and optimise operational efficiency. Our long-standing partnerships with leading technology providers ensure access to the latest innovations, while our local presence guarantees responsive, personalised service. From small businesses to multi-academy trusts, our flexible service packages adapt to each client's unique requirements, delivering cost-effective IT management that supports long-term growth and digital transformation.
Services
IT support
Cyber Essentials
VoIP systems
Cloud backups
Network installation
Print solutions
Fibre broadband
Microsoft 365 migration
Details
- Year established: 2001
Highlights and features
- 24/7 remote monitoring and management services
- Government-accredited cybersecurity specialists (Cyber Essentials)
- 15+ years supporting educational institutions and businesses
- Proactive network maintenance minimising downtime
- Tailored solutions for organisations of all sizes
Associations and certifications
- Cyber Essentials
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments
What people say
Quick response times
Professional engineers
Seamless server migration
24/7 monitoring
Expert technical knowledge
Services
IT support
Our comprehensive IT support covers telephone, remote access, and onsite assistance with 24/7 remote monitoring to maintain system security and performance. We provide unlimited support services for businesses and schools, ensuring minimal downtime through proactive maintenance and rapid issue resolution. Our team manages hardware procurement, software implementation, and network infrastructure across Cumbria and South West Scotland.
Cyber Essentials
We guide organisations through the government-backed Cyber Essentials accreditation process, implementing security controls that reduce cyberattack risks by up to 98.5%. Our experts conduct vulnerability assessments, implement protective measures, and ensure compliance with national cybersecurity standards for businesses and educational institutions across North West England.
VoIP systems
We deliver modern VoIP telephone solutions replacing traditional landlines with cost-effective internet-based communication systems. Our installations include IP phones, cloud-hosted services, and integration with existing business systems, ensuring reliable connectivity and flexible communication options for organisations transitioning before BT's 2025 analogue switch-off.
Cloud backups
Our cloud backup solutions secure critical business data through automated daily backups to Microsoft 365 and Google Workspace platforms. We implement robust data protection strategies with simple restore processes, ensuring business continuity and compliance with information security requirements across multiple sectors.
Network installation
We design and install wired and wireless network infrastructure for organisations of all sizes, from small offices to multi-site operations. Our services include WiFi implementation, structured cabling, and security configuration, creating robust network environments that support modern business requirements and BYOD policies.
People
Scott Coupland
Helpdesk Engineer
Completed BCS Level 3 apprenticeship in Information Communications Technology, demonstrating technical expertise and commitment to client service excellence in IT support.
Lee Gardner
Helpdesk Manager
15-year veteran with extensive technical knowledge, overseeing helpdesk operations and ensuring exceptional customer experience through dedicated support and service delivery leadership.
Questions
What IT services do you offer for schools?
We provide comprehensive IT support for educational institutions including network management, cybersecurity accreditation, VoIP telephone systems, interactive whiteboards, and cloud migration services tailored to school requirements.
Are you certified for Cyber Essentials assessments?
Yes, our qualified practitioners are authorised to guide organisations through Cyber Essentials and Cyber Essentials Plus certification processes, implementing essential security controls to protect against cyber threats.
Do you support businesses transitioning to VoIP?
We specialise in migrating businesses to VoIP systems before BT's 2025 analogue switch-off, providing complete solutions including hardware installation, network configuration, and ongoing system maintenance.
What cloud services do you provide?
Our cloud solutions include Microsoft 365 migration, Azure virtual machine configuration, and automated cloud backup systems ensuring secure data access and business continuity for organisations of all sizes.
How quickly do you respond to IT issues?
We offer rapid response times with remote support capabilities to resolve most issues immediately, and prioritise urgent cases with same-day onsite visits when required across our service areas.
Do you offer financing options for equipment purchases?
Yes, we provide flexible financing through lease rental agreements for photocopiers and IT equipment with fixed 3-5 year terms and affordable quarterly payments.
Reviews (7)
Howgill Family Centre & Nurseries
Oct 31, 2023
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I would highly recommend System IT for their expertise and professionalism. during our terminal server decommissioning and migration to Office 365, they were incredibly responsive and addressed all of my questions and concerns with patience and reassurance. No question was too small or too much trouble for them. On the day of the project, Ian, Mike and Peter were an absolute pleasure to work with. Their knowledge and dedication made the process smooth and successful. Thank you
World Group
Sep 05, 2023
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After years of managing all IT internally, we recently took a support contract out with System IT. The cost represented excellent value for money and they were able to suggest a couple of improvements immediately, which they then implemented. Prompt service, nice people and an easy implementation.
Jon Stewart
Sep 19, 2021
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Darren and Ash were absolutely brilliant and dealt with my issue quickly and were professional throughout the process. A massive thank you from me to them as they have ensured I can fulfill my role without any stress. Thank you Darren and Ash.
Jon Stewart
Sep 15, 2021
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Darren and Ash were absolutely brilliant and dealt with my issue quickly and were professional throughout the process. A massive thank you from me to them as they have ensured I can fulfill my role without any stress.
Andrew Benson
We beleive in supporting local businesses and System IT provided a service to suit our needs. They were efficient and professional during onsite installation with minimum downtime and have been responsive to our needs with remote support. We would have no hesitation in recommending them to anyone wanting a fast reliable system with a friendly service!
Brian Richardson
System IT have provided us with a first class service since taking over our systems 6 years ago. It is critical to our business to ensure minimum downtime and System IT have worked with us on cost effective solutions for IT and communications. They have also worked with us to get an understanding of how our business works and are able to advise on developing our systems further for the future.
Lisa Jones
Arnison & Co Solicitors Ltd have used System I.T. for all their I.T. requirements for over 7 years. They provide an excellent service in a professional and friendly manner, working to a high standard and giving value for money. The support desk responds to requests rapidly and have an expert technical knowledge. We are happy to recommend System I.T. to anyone who needs a fast and professional I.T. solution