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| Candidate CV resume: | Personal Profile A highly enthusiastic and dedicated individual who is able to complete any task given to a high professional standard. Adaptable, clear thinking, competent, and determined. Over 12 years practical experience in fault finding and acting as 2nd/3rd line trouble-shooter. Assisted with acquisition & implementation processes to ensure optimum system performance, interfacing with vendors and managing existing networks and attaching devices. Key Skills Expert skills in TCP/IP, HP Open View, Network topologies Knowledge of all types of structured cabling, configuring XP/Vista operating systems Network Security/risk management, Fault diagnosis and remedy, help desk duties Microsoft office products 2003/2007/2010 Window 7 MacAfee (antivirus) Technical support for hardware/software issues, Blackberry PDA Operating systems Citrix XP basics, support of a wide variety of Cisco products Data centre installation racking and configuration, Tape backup Exhibiting a high degree of professional conduct towards fellow employees and visiting parties Showing flexibility to aide provision of quality operational service Keeping up to date on all networking technologies, contributing to personal development Employment History Aug 25th - Sept 30th 2011: - Royal London Group, 1st and 2nd line Support Service Desk Analyst Provide the first point of contact and resolution for all IT system related queries and problems Supporting windows 2003 and Microsoft outlook and remote diagnostic to remote end users Jan 3rd - July 24th 2011: -- Heimbach UK, 2ND Line Desktop Support (Temp Contract) Jan 12th 2010 - Dec 2nd 2010: - Co-operative Group, Manchester City Centre, Desktop Support Analyst (Temp Contract) Lotus Notes to Outlook 2003/PC rollout and break fix, Business object x1 application rollout, updating documents A TO Z procedures Oct 2nd 2009 - Nov 30th 2009: - Bury PCT Remote Desktop/ Heat call logging, 1st & 2nd Line Support Hardware fault diagnosis and resolution, call Logging, Windows and Novell Admin 2ND July 2009 - 23rd Oct 2009: - Warrington NHS, Desktop Support Technician (Temp Contract) Supporting a wide range of applications, Microsoft Windows XP, Office 2003,HP/ Zebra risk band printers 1st June 2009 - 13th June 2009: - NHS (NICE) Deployment Engineer (Temp Contract) 4th April 2009 - 28th May 2009: - NHS Central Manchester Hospital, PC Migration Rollout & Desktop Support Engineer (Temp Contract) 20th Oct 2008 - 2nd March 2009: - Manchester West Mental Health NHS Trust, PC Migration Rollout & Desktop Support Engineer (Temp Contract) PC Migration rollout (Thin client) 2nd July 2008 - 4th Sept 2008: - GMPTE - Helpdesk 1st & 2nd Line Support (Temp Contract) Supporting a wide range of applications,Microsoft Windows XP/ Office 2003,Xerox Printers, Cisco Telephones, AS400, providing desktop support to end-users 3rd Feb 2008 - 14th June 2008:- Central Manchester & MCUH NHS Trust, 1st & 2nd Line Support April 1st 2008 - Sept 4th 2008:- St Helen & Hospital Trust Knowsley, 1st & 2nd Line Support Hp Open view call logging, Desk top & Network support, remote desktop, heat call logging Nov 2nd 2007 - March 17th 2008:- Lantec UK Ltd, IT Field Support Engineer (Temp Contract) 6th Jan 2007 - 24th July 2007: - Lintec UK Ltd, IT Field Support Engineer (Temp Contract) Equipment installation, network monitoring, trouble shooting, event escalation and systems testing Aug 1st 2007 - Oct 23rd 2007: - Target Express, Helpdesk Technician, 1st & 2nd Line Support Supporting a wide range of applications, Microsoft Windows XP/Office 2003 Liaison with IT Services to log and resolve any network issues 28th Nov - 15th Dec 2006: - University Hospital South Manchester, Lorenzo IT Helpdesk Support Help Desk duties to support and maintain the in house I.T hardware and software systems Fault diagnosis and remedy 4th Oct 2005 -15th Nov 2006: - G2 Integrated Solution, Access Control Field Service Engineer Maintenance and fault finding on Cashless and Access controls 5th April 2005 - 14th Aug 2005: - Fujitsu Services, (Magistrate Court Contract) Technical Support Analyst (Temp Contract) Providing technical IT support to Magistrate Court users, giving advice and guidance of computer applications and computer rebuilds 25th March 2004 - 28th Sep 2004:- Oldham Metropolitan Borough Council, 1st & 2nd Line Network Support (Temp Contract) Logging calls and remote diagnosis in remote site installation 1996 - 2004: - ICL, Trident House, Airport Road West, Belfast, Network Technician A & L Building Society, Data Centre, Wigan, Post Office roll-out throughout the UK Configuration and installation of Cisco routers, maintenance and fault diagnosis Remote site installation, providing office support, experience of network management tools (HP Open view and protocol Analyzers, supervision of Network operators Aiding the provision of an effective and efficient service allowing company to meet all contractual commitments Assisting in development, maintenance of a quality service, integration of agreed new services and technologies, implementing task upgrades, repairs to supported services within allotted time periods 1990 -1996/1987- 1989/1983 - 1985: - Racal Datacom Ltd, Hampshire, Field Service Engineer/ Bench Technician Installation of local and wide area networks, maintenance and diagnostic fault finding Responsible for own clientele including Bradford & Bingley Building Society National Westminster Bank, AT & T Istel, Health & Safety BSI Repairing data communication equipment, diagnostic and maintenance applications Experience with Modems Multiplexers 1981 -1983: - Hillclare Electronics, Sales Assistant Repair, maintenance, fault finding of security products 1979 -1980: - Southern & Derwent Timber Merchant, Customer Sales Assistant Serving customers wood products, cutting timber and labouring duties Education & Training 1978 - 1979: - Manpower Services Electronic Engineering/Business Management ICL CFM Training Courses Racal: - Cisco Router Configuration Course Local Area Networking EDLC, Windows NT, Internet Working Course LAN Foundation Course Wellfleet Routers Upgrade Digital/Analogue Products PC Operating & Maintenance 1975 -1978: - Openshaw Technical College, Manchester ULCI Part 1 Electronic Services City & Guilds Parts 2, 3 & 4/City & Guilds Part I Microcomputer Tec 1970 -1975 Birley High School, Manchester CSEs in English Language (1), Mathematics (2), Science (2), Woodwork (1}, Metalwork (1) Hobbies & Interests In my spare time to keep fit I enjoy playing squash, football and swimming. I like to listen to various types of music especially jazz. I like to meet up with friends and family as often as possible. References |
| Name: | Mr. Carlton Russell |
| Age: | 43 years old, male |
| Total experience: | 12 years |
| Currently employed: | No |
| Phone number: | 01617730682 |
| E-mail address: | carlton.russell@ntlworld.com |
| Town & County: | Prestwich, Greater Manchester |
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