Welcome to The PC Support Group

Whether you have a one-off IT support issue or you require on-going computer maintenance, we can help.

Our fully managed IT support service even helps prevent problems before they occur, saving you time and money. Our advanced remote IT support technology enables us to potentially resolve your computer problems within minutes or we can provide face to face help and advice from one of our many offices throughout the UK.

Using The PC Support Group is like having your own dedicated IT support department ready to help at any time, but without the usual associated high costs.

The PC Support Group (Edinburgh) provides high quality, affordable IT support to business and home users throughout Edinburgh, The Lothians & Fife including Edinburgh City Centre, Livingston. Linlithgow, Dunfermline, Queensferry, Dalkeith, Currie, Leith, Penicuik, Lasswade and Musselburgh.

We are locally based and as part of a national computer support group you have complete peace of mind that we will support you personally and professionally.

With our instant remote IT support technology we could potentially connect now and have your problem fixed in minutes. And for on-site computer support we can normally be with you within hours.

The PC Support Group awards - in the last three years The PC Support Group has been named as one of the world's Top 100 IT Service Providers, shortlisted for best SME IT Solution category in the Channel Network Awards and been Highly Commended in the National Customer Service Awards.

Servicing: throughout Edinburgh, The Lothians & Fife including Edinburgh City Centre, Livingston. Linlithgow, Dunfermline.
Website: www.pcsupportgroup.com

Highlights, Specialties & Features

  • Troubleshooting And Repairs
  • 'No Tie In' Home & Business Service Contracts
  • Virus Detection, Removal and Protection
  • Preventative Maintenance
  • Data Recovery and Backup
  • Broadband Installation
  • Hardware Recommendation and Supply – anything from a cable to an entire office infrastructure
  • New PC Set-up
  • Network installation and maintenance
  • Software Supply, Installation and Set-up
  • Upgrades
  • System Specification, Installation & Maintenance
  • Web Design
  • Help, Advice and Training
  • Consultancy
  • VoIP - Internet phone calls

Professional Associations & Certifications

  • BNI Best Technology Service Award
  • National Customer Service Awards
  • Best SME IT Solution - Channel Network Awards
  • Top 100 IT Service Providers - MSP Mentor
  • Dell Registered Partner
  • Google Apps Authorised Reseller
  • Rackspace Premier Partner
  • AVG Gold Reseller

Serviced Areas

  • Edinburgh, West Lothian & Fife

Contact Details

  City Edinburgh
  Postcode EH1 2BW
  Address 28 Rutland Square
  Phone Number 0845-223-3116

Products & Services

Small Business IT Support - for 1 to 20 PCs

Do you wish you could discover a top quality, cost-effective organisation to take over all the exasperating computer “techie stuff,” leaving you free to run your business? YOU HAVE... The PC Support Group The PC Support Group uniquely combines the friendliness, flexibility, personal relationship and convenience of “the local one-man band” with the skills, technology and professionalism of large corporate IT operations. Using us is like having your own dedicated IT Support department, ready to help at any time, but without the usual associated high costs. What We Will Do For You We specialise in providing top quality IT support to small businesses, removing all the usual worries and problems with your computers-- and anything that communicates with, runs on, or connects to them. We recognise that you want your technology to "just work", enabling you and your staff to perform your business tasks as quickly and efficiently as possible. To achieve this we keep things simple, no blinding you with science, just common sense advice, guidance and delivery. Our award winning, low cost business IT support includes*: • Unlimited Telephone Assistance • Unlimited Remote Access Support • Local On-site Support • Dedicated IT Manager • 24/7 Monitoring & Management • Pro-active Maintenance • Rolling Monthly Contracts with No-Tie-In Period • One Off Solutions and Ad Hoc Work Undertaken • No Call Centres – just friendly, personal service from your local team • Award Winning Service • High Quality Economical Solutions • Excellent Proven Track Record • Fully Managed Back-Up Solutions.

Enterprise IT Support - Fully outsourced IT for 20 - 200 PCs

The PC Support Group provides fully outsourced high quality, cost effective IT support specifically tailored for SMEs with UNLIMITED Remote and On-site IT Support For Less Than J20 Per Month Per PC No other IT support company can provide the outstanding level of customer service, breadth of expertise and sophisticated monitoring that you get with The PC Support Group. The sheer scope, scale and quality of our offer to SMEs make us different from the rest. And it makes us the best. Why Choose The PC Support Group? Vektor (a property investment company) saved over ?550 per month after changing to The PC Support Group. Paver Smith (a PR company) calculated increased earnings of J100K per year through improved IT systems delivered by The PC Support Group and savings of over J50K per year compared to using an in-house IT department. We’re not just about savings and efficiency. We make your IT work for you. We bring the stability of a national company whilst delivering our services through local distributed offices, giving you a personal and professional service. We take time to understand your business and staff so we can provide outstanding customer service and deliver maximum benefit. Our sophisticated systems are virtually unique in this marketplace and enable us to manage and monitor your systems 24 hours a day, 7 days a week, enabling us to save your business valuable time and money by foreseeing potential problems before they occur. Our award winning, cost effective business IT support includes: •Unlimited Telephone Assistance •Unlimited Remote Access Support •Local On-site Support •Dedicated IT Manager •No Call Centres – just friendly, personal service from your local team •24/7 Monitoring & Management •Pro-active Maintenance •Rolling Monthly Contracts with No-Tie-In Period •One Off Solutions & Ad Hoc Work Undertaken •High Quality Economical Solutions •Excellent Proven Track Record •Fully Managed Back-Up Solutions.

Local professional Home User PC support

We can HELP you instantly ONLINE Do you need computer support right now? Provided you can still access the Internet, we may be able to resolve your problem within the next few minutes. Online support from as little as J22, plus we have a No Fix No Fee policy and a 2 hour maximum charge on any single problem so no runaway costs. To arrange a visit, call us on 0845 2233116 or complete the Service Request Form on our website We can HELP you in your home FACE-TO-FACE You may want or need a home visit… no problem, we have professional friendly computer support engineers based around the country who we can arrange to come to you, often within hours of your call. And we GUARANTEE the quality of their work because we don’t simply pass your call onto a third party as some computer support companies do. We only charge J37 for the first half hour and J25 per additional half hour, and we have a NO FIX, NO FEE policy so if we can’t solve your problem you don't pay a penny. And we never charge for more than 2 hours work on a single problem so there’s a cap on what you pay. We can HELP you ALL THE TIME If the information on your computer(s) is really important to you and you want to know it's being constantly looked after, then you may want to consider one of our low cost HomeCARE PC support contracts that start from under J10 a month. We are one of the first computer support companies to offer quality computer service contracts for home users at a price that everyone can afford. What We Will Do For You We can offer you total computer support, removing all your worries about your computers & anything that communicates with, runs on, or connects to them: • Troubleshooting & Repairs • Virus Detection, Removal and Protection • Preventative Maintenance • Data Recovery and Backup • Hardware recommendation & supply • Broadband Installation • New PC Set-up • Software Installation and Set-up • Upgrades • General Help & Advice