Practical, cost-effective service to clients…
All of our staff are driven by this client-focused tradition. As a result we are trusted to ensure our IT Solutions & Services are tailored to each client’s specific situation and infrastructure and that each project outcome will be finished on time, to budget, and to your exact specifications.

Solutions which make a real difference…
Whether working with a small company, or undertaking an organisation-wide technology refresh programme, we never accept an assignment unless we believe we can make a positive, measurable difference, bringing immediate added value to your business.

The right team for the job…
We maintain a nucleus of consultants consistently able to deliver our core values and capabilities, complemented, when required, by specialist expertise from our extremely talented professional services department.

Experience…
We recognise the value of real experience and so retain and constantly seek engineers with a genuine depth of experience in the sectors where they operate. Our on-going, extremely stringent interview process guarantees we only recruit the best of the best, and our continuous personal development plans ensure our staff remain at the forefront of technology, giving you, the client, the reassurance that you are dealing with somebody who is the very best at what they do.

Contact Details

  Website
  City Newcastle upon Tyne
  Postcode NE11 0NJ
  Address H26 The Avenues
  Phone Number 0330 223 3525

Products & Services

IT Support

For every business, the IT infrastructure is recognised as a critical and strategic component of their organisation, which is necessary for successful operation – something that the business cannot function without.

We recognise that all our clients are different. For this reason we’ve made sure that our IT support systems and practices are flexible enough to meet your exact requirements.

Our support contacts are made up of the following services:
Telephone and Email Support
Remote (Dial in) Support
Remote Monitoring
Onsite Support
Performance Reviews
Network Audits
The Client Portal

  • I would recommend this business

Amazing support for our server, workstations and phones. Always prompt and reliable. Have went above and beyond at times!

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Overall ratingExcellent

  • I would recommend this business

The team are always polite and helpful. They get the job done and have been fantastic during the pandemic.

Value for money
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Overall ratingExcellent

  • I would recommend this business

Smart IT provide brilliant computing support. Response times are very quick and nothing is too much hassle for the guys. They will do everything they can to help and it doesn't seem to matter how long a problem takes. Great service

Value for money
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Overall ratingExcellent

  • I would recommend this business

We have been using Smart IT for years now and although our business is based in the South of England now, we have absolutely no reason to use a more local company. No complaints, highly recommend.

Value for money
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Overall ratingExcellent

  • I would recommend this business

I cannot recommend this company highly enough. SmartIT has given us an enormous improvement in quality of service & facilities compared to previous, more well-known providers. Queries are responded to efficiently & the excellent call handling equipment/software allows our small business to give great response times for our clients even when the office number cannot be answered.

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Overall ratingExcellent

  • I would recommend this business

Great service from the team, prompt response to issues and friendly and professional attitude to their work.

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Overall ratingExcellent

  • I would recommend this business

The team at Smart IT are always cheerful and happy to help when I call them. They all exhibit a Can Do attitude and they set a high standard to which I for one strive to attain. I'm from an unrelated customer services team for a different company and I'm always impressed at their consistent level of service.

Value for money
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Overall ratingExcellent

  • I would recommend this business

You never know how good a company is until you have an issue. Well I am pleased to say that Smart IT have been great. We had a fault and they dealt with it efficiently and courteously. As a business our phones are vital to us and we needed them up and running.

Value for money
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Overall ratingExcellent

  • I would recommend this business

On every occasion that I have used Smart IT, I find that the support that they provide is handled in a professional and timely manner, plus the actual technicians are always helpful and the experience they have is of a very high calibre.

Value for money
Service & support
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Overall ratingExcellent

  • I would recommend this business

Smart IT have been reliable, efficient and friendly and now are really a part of our team here at State 8 Promotions. I have already and will continue to recommend Smart IT.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

Customer Testimonials

I have had Smart IT as my "IT experts" since 2004 and they have always given me excellent service. The company has expanded over the years but the service I receive remains as good as ever. Would highly recommend.


Great support from this organisation who got me up and running and logged in quickly in my new job. Highly recommended!


Smart IT created a system for our school to record pupil progress. We experienced professionalism and dedication to the project at all times. They had a flexible approach to meet the needs of the school.


We have used Smart IT to both design our website and to provide hosting of our Domain, we have always found the team to be both professional and polite. The onsite and remote support have been outstanding. Would highly recommend this company for any IT requirements.


Superb company who really listen to what you need as business. The after sales and ongoing support if fantastic.


Smart IT are a fantastic organisation, we have been using them for just over 6 months and have never had any problems with the staff or the company.
If i have any IT issues i ring my relationship manager who answers emails almost instantly and will inform the team of my issues, he always follows up with a phone call to make sure everything was sorted/ i was looked after well, which the answer is always yes.

Thanks for all your help!

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