Whether you have a one-off IT support issue or you require on-going computer maintenance, we can help.

Our fully managed IT support service even helps prevent problems before they occur, saving you time and money. Our advanced remote IT support technology enables us to potentially resolve your computer problems within minutes or we can provide face to face help and advice from one of our many offices throughout the UK.

Using PukkaGenTek Ltd is like having your own dedicated IT support department ready to help at any time, but without the usual associated high costs.

PukkaGenTek Ltd provides high quality, affordable IT support to business and home users throughout Staffordshire and the West Midlands including Stoke-on-Trent, Newcastle-under-Lyme, Stafford. Stone, Wolverhampton and Birmingham.

We are locally based so you have complete peace of mind that we will support you personally and professionally.

With our instant remote IT support technology we could potentially connect now and have your problem fixed in minutes. And for on-site computer support we can normally be with you within hours.

Highlights, Specialties & Features

  • Troubleshooting And Repairs
  • 'No Tie In' Home & Business Service Contracts
  • Virus Detection, Removal and Protection
  • Preventative Maintenance
  • Data Recovery and Backup
  • Broadband Installation
  • Hardware Recommendation and Supply – anything from a cable to an entire office infrastructure
  • New PC Set-up
  • Network installation and maintenance
  • Software Supply, Installation and Set-up
  • Upgrades
  • System Specification, Installation & Maintenance
  • Help, Advice and Training
  • Consultancy
  • VoIP - Internet phone calls

Professional Associations & Certifications

  • BNI Best Technology Service Award
  • BCS - British Computer Society
  • UKITA - UK IT Association
  • Draytek authorised dealer
  • Dell Registered Partner
  • Rackspace Premier Partner
  • Zen Gold Partner
  • Microsoft Partner

Serviced Areas

  • Stafford, Staffordshire and West Midlands including Stoke-on-Trent, Newcastle-under-Lyme,.

Contact Details

  City Stafford
  Postcode ST17 0ND
  Address Pine Crescent
  Phone Number 033 3800 0087

Products & Services

Small Business IT Support - for 1 to 20 PCs

Do you wish you could discover a top quality, cost-effective organisation to take over all the exasperating computer “techie stuff,” leaving you free to run your business? YOU HAVE... PukkaGenTek Ltd. PukkaGenTek uniquely combines the friendliness, flexibility, personal relationship and convenience of “the local one-man band” with the skills, technology and professionalism of large corporate IT operations. Using us is like having your own dedicated IT Support department, ready to help at any time, but without the usual associated high costs. What We Will Do For You We specialise in providing top quality IT support to small businesses, removing all the usual worries and problems with your computers-- and anything that communicates with, runs on, or connects to them. We recognise that you want your technology to "just work", enabling you and your staff to perform your business tasks as quickly and efficiently as possible. To achieve this we keep things simple, no blinding you with science, just common sense advice, guidance and delivery. Our award winning, low cost business IT support includes*: • Unlimited Telephone Assistance • Unlimited Remote Access Support • Local On-site Support • Dedicated IT Manager • 24/7 Monitoring & Management • Pro-active Maintenance • Rolling Monthly Contracts with No-Tie-In Period • One Off Solutions and Ad Hoc Work Undertaken • No Call Centres – just friendly, personal service from your local team • Award Winning Service • High Quality Economical Solutions • Excellent Proven Track Record • Fully Managed Back-Up Solutions.

Enterprise IT Support - Fully outsourced IT for 20 - 200 PCs

PukkaGenTek Ltd provides fully outsourced high quality, cost effective IT support specifically tailored for SMEs with UNLIMITED Remote and On-site IT Support For Less Than ?20 Per Month Per PC No other IT support company can provide the outstanding level of customer service, breadth of expertise and sophisticated monitoring that you get with PukkaGenTek Ltd. The sheer scope, scale and quality of our offer to SMEs make us different from the rest. And it makes us the best. . We’re not just about savings and efficiency. We make your IT work for you. We bring the stability of a national company whilst delivering our services through local distributed offices, giving you a personal and professional service. We take time to understand your business and staff so we can provide outstanding customer service and deliver maximum benefit. Our sophisticated systems are virtually unique in this marketplace and enable us to manage and monitor your systems 24 hours a day, 7 days a week, enabling us to save your business valuable time and money by foreseeing potential problems before they occur. Our award winning, cost effective business IT support includes: •Unlimited Telephone Assistance •Unlimited Remote Access Support •Local On-site Support •Dedicated IT Manager •No Call Centres – just friendly, personal service from your local team •24/7 Monitoring & Management •Pro-active Maintenance •Rolling Monthly Contracts with No-Tie-In Period •One Off Solutions & Ad Hoc Work Undertaken •High Quality Economical Solutions •Excellent Proven Track Record •Fully Managed Back-Up Solutions.

Local professional Home User PC support

We can HELP you instantly ONLINE Do you need computer support right now? Provided you can still access the Internet, we may be able to resolve your problem within the next few minutes. Online support from as little as ?22, plus we have a No Fix No Fee policy and a 2 hour maximum charge on any single problem so no runaway costs. To arrange a visit, call us on 0333 80000 87. We can HELP you in your home FACE-TO-FACE You may want or need a home visit… no problem, we have professional friendly computer support engineers based around the country who we can arrange to come to you, often within hours of your call. And we GUARANTEE the quality of their work because we don’t simply pass your call onto a third party as some computer support companies do. We only charge J37 for the first half hour and J25 per additional half hour, and we have a NO FIX, NO FEE policy so if we can’t solve your problem you don't pay a penny. And we never charge for more than 2 hours work on a single problem so there’s a cap on what you pay. We can HELP you ALL THE TIME If the information on your computer(s) is really important to you and you want to know it's being constantly looked after, then you may want to consider one of our low cost HomeCARE PC support contracts that start from under J?20 a month. We are one of the first computer support companies to offer quality computer service contracts for home users at a price that everyone can afford. What We Will Do For You We can offer you total computer support, removing all your worries about your computers & anything that communicates with, runs on, or connects to them: • Troubleshooting & Repairs • Virus Detection, Removal and Protection • Preventative Maintenance • Data Recovery and Backup • Hardware recommendation & supply • Broadband Installation • New PC Set-up • Software Installation and Set-up • Upgrades • General Help & Advice.