We believe in old-fashioned quality service - doing what you say you will, turning up on-time and no hidden charges. We back this up with our Satisfaction Guarantee - if we don't start your support job on-time, it's FREE.

We believe there are 3 things that go into your decision on whether you are receiving value-for-money:
Excellent service;
High quality work; and
A great price.

Highlights, Specialties & Features

  • 24 Hour Call Out
  • We pick up in less than 3 rings 90% of the time

Serviced Areas

  • London

Contact Details

  Website
  City Shoreditch
  Postcode E2 8AA
  Address 35 Kingsland Road
  Phone Number 0207 042 6310

Products & Services

IT Support

We work with you by injecting humanity into your existing technology to find out what is the best way we can make your business run more efficiently and protect it from any technological issues. If things go wrong we will answer the phone within three rings and get things back up and running as soon as possible.

We offer tailored IT support packages customised for your business. This level of support can vary dependent on your own requirements and can include features such as onsites and varied response times.

  • I would recommend this business

Lovely team of professionals, very responsive

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Would have no hesitation in thoroughly recommending Lucidica for IT support. Professional, patient with non-techies, and a pleasure to deal with.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Such lovely people to work with! These guys know what they are doing in a friendly and relaxed way. Not only their service is fast and reliable, but also they take time to explain what the issue is I recommend them 100%

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

We have been with Lucidica for over 10 years - very simply because they are the best around. Friendly, helpful and very bright - Thank you Jamal, especially for all your patience and knowledge, you solve our problems and help us understand how to develop our systems so we can stay ahead of the game - Keep on smiling - thanks!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Lucidica are an amazing company to work with, its their people that set them apart from other companies. A couple of people to mention are Emma and Ryan however that's not to take away from the rest of the team as they are all wonderful. I would recommend them to anyone.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

Customer Testimonials

Highly recommend Lucidica. They are extremely professional and wonderfully friendly company. Guys are always helpful and reliable.


Guys thank you so much for great service. Everything is always resolved perfect and on time


Great Company, Staff are always so helpful and friendly! Would definitely recommend them for all of your IT needs!


Great service!
Lucidica does a great job by helping small businesses to solve their IT problems promptly.

Photo Book

Social Activity

My week on Twitter : 1 Mention, 7 Likes, 3 Retweets, 3.96K Retweet Reach, 10 New Followers. See yours with https://t.co/zzzHLz8xMG
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You are invited to our SEO Seminar that we'll cover all the topics that will help you to improve your website's SEO https://t.co/bHYAscaKtz
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New iOS Security Feature Ripe for Defeat #iOS #SecurityIphone #Apple https://t.co/ucpuwu4QaS
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Police facial recognition system faces legal challenge, should that be a breach? #police #facialrecognition https://t.co/rW1WJkmbg6
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It's Important to worry about your computers safety. This is what some people do to protect themselves from the int https://t.co/8960p6iovm
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Apple Pay a new payment option on eBay! #Applepay #eBay #ecommerce https://t.co/nssxElmAiE
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Top notebooks for mining cryptocurrencies #notebooks #cryptocurrencies #techproducts https://t.co/VB340KmSqg
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Share files with Windows 10's Nearby sharing #filesharing #businesstech #easysolutions https://t.co/pcLIkHVvlZ
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From Our Website

We've created a business based on our values and with you, our customer, at our core. We work with a select group of partners who help us provide the highest standard of IT support for businesses all over London. Unlike our competitors, we aim to know your business inside and out and to become part of your company, not just hide behind emails. We offer tailored IT support packages customised for your business. This level of support can vary dependent on your own requirements and can include features such as on site visits and varied response times.


We started small ourselves - as a one-man-band, when founder Thomas Jeffs began helping businesses in London with computer support. Thomas discovered he loved empowering businesses through technology, and turned his passion into a business. Since 1999, we've built on Thomas' philosophy of fun, friendly and reliable IT support in London to help over 500 businesses to get the most out of their technology. We are growing and constantly expanding to different areas and services. Meeting Rasheed at the British Library after the launch of the Business and IP Centre, he has stayed a long-term friend and connection ever since.


You have the vision of where you want your business to be, we have the know-how to make that a reality. With Lucidica on your side you can concentrate on your business while we concentrate on the technical details. You will always look outstanding, be relevant and outperform your competitors hands down.


This service means that you pay a monthly, occasionally yearly cost, which can constantly be adapted to your needs and your business growth. We also manage this service for you so if you add any new users, extra mailboxes or increased storage - we've got you covered. Here at Lucidica, we take our cybersecurity seriously, considering it an ever changing recommendation we provide. We have built out and designed our Microsoft 365 Security Packages, to give you a detailed overview on what level of security your business needs at a discounted rate.


So in simpler terms, we don't just offer a great service; we have the solutions to your every tech problem.


Let's Encrypt is a security service supported by several major IT companies such as Google, Facebook, Cisco and Hewlett Packard Enterprise. Using SSL (Secure Socket Layer) guarantees a secure connection when you visit a particular website. It ensures that while surfing, the connection between the website and the user is encrypted. Lucidica has been managing SMB licenses and security services for over 20 years inside the heart of London. There isn't a task to small we wouldn't want to get involved with, or a job too big we wouldn't rise to the challenge.


CRM: You purchase Dynamics for a particular role, whether Sales, Marketing or Customer Service (or all 3) they can be customised, but you usually end up with a lot of new forms and fields that you do not utilise or use.


Own or manage a small business and don't have time to deal with IT problems and IT security concerns? We've spent the past 15 years working with small businesses and start-ups and understand how you are already wearing multiple hats and technical support does not have to be one of those hats! Technology should assist your business in growing and support your business straight from the get-go. It should not prohibit growth and make the simplest jobs time consuming due to load speed, crashing, memory or just the applications it supports.