Larch Computer Services is a reseller of Information Technology Products and provider of IT Support Services to UK business clients in the Thames Valley and throughout the South of England, including London, Established in 1986, and initially delivering Computer Maintenance / Hardware Maintenance, Computer Repairs & Network Support (Novell Netware), the services have evolved, due to the increased importance of Information Technology generally, and Microsoft Networking Products, Windows & the Internet specifically, into a comprehensive portfolio of Computer Products and Computer Support Services which now include Computer Software Support, Computer Training, Internet Services, VPN & Remote Access Solutions and Wireless Solutions. ISO 9001:2008 registered and Trading Standards "Buy with Confidence" approved.
Highlights, Specialties & Features
- Help desk phones answered by real people
- Access to technical resource at the time of calling
- Experienced technical consultants
- Guaranteed on site response SLA's
- Loan equipment available
Professional Associations & Certifications
- British Standards Institute ISO 9001:2008 Approved
- Trading Standards Buy with Confidence Approved
- Surrey, Berkshire, Hampshire
- Credit terms available subject to status
|Address||Unit 3 Compton Place Business Centre, Surrey Avenue|
|Phone Number||01276 862490|
|Fax||0845 260 9031|
Products & Services
Larch Computer Services offers flexible Software Support Agreements, which include: Operating System Support, Network Support (Network Operating System) , Backup Software Support, Antivirus Software Support & Application Software Support to complement the Computer Maintenance & Network Infrastructure Maintenance Agreements.
Operating System Support provides for re-installation of customer supplied operating system and driver software, as required, after a hardware failure (Post Hardware Failure) , or after an operating system failure (Post Hardware or Software Failure) .
Network Operating System Support provides Operating System Support as above, for a server, but with the additional benefit of having the latest customer provided tape backup restored.
Telephone Support provides telephone assistance in the rectification of faults with hardware or software listed in the Agreement Schedule.
Service Pack & Driver Update Support provides post hardware or software failure download & installation of latest Service Packs, Drivers & Critical Updates as required. Only available with a Broadband connection to the Internet.
Backup Software Support provides for re-installation of customer supplied Backup Software after a hardware failure (Post Hardware Failure) , or after an operating system or tape Backup Software failure (Post Hardware or Software Failure) .
It is a pleasure every time I speak with a member of Larch. I only with all our other suppliers were as easy to talk to... Quotes are given quickly, and delivery is very quick! Also the help given to me whilst quoting is top quality... I think we've only needed to call Larch out once all year... However that one time the problem was solved quickly, and with little hassle.... I can't think of anything that would improve the service I receive. As stated earlier I wish the service from other suppliers was as good as what I get from Larch...
We have always had excellent service from you, your engineers are always efficient and pleasant when on site, any queries or problems are handled in an efficient and timely manner and despite many phone calls from rival companies I am always pleased to be able to say that our existing IT support company is fantastic and I have no intention of changing.
Fast efficient service from order through to installation, Quick response times from initial call through to resolution, Happy with the service that Larch provide, don't really have any issues with any areas.
The Service has been very good and your staff are always polite, helpful and courteous. I also appreciate the help and advice you give by phone when appropriate.
We get a very good service from Larch and would have to score all the points at 5.
The service that we in this office have received has been excellent – even I have been able to solve problems that have arisen – notably with the help of Derek who has been very helpful and patient and is worth his weight in gold to your company and this.