We offer a comprehensive computer support to small businesses and homes. The aim is to ensure maximum computer 'up-time' and minimise 'down-time' at your home or business. You can be sure of a completely professional job where all work that is required work is explained and completed to your satisfaction.

Highlights, Specialties & Features

  • Home and Small Business specialists
  • All work carried out by experienced and reliable engineer

Serviced Areas

  • Staffordshire

Payment Options

  • Debit Cards, MasterCard, PayPal, Personal Checks, VISA, Cash, Cheques, PayPal, Invoice

Contact Details

  Website
  Person Richard Keeling
  City Stone
  Postcode ST15 0DA
  Address 4 Morland Close
  Phone Number 01785 336380
  Mobile 07875 013036

Business Representative

Richard Keeling

Owner

Products & Services

PC support

NEW Windows 10 Planning, upgrade and support advice
Windows 8, 8. 1 support
iPad, iPhone and NEW Apple Watch support
Windows 7, XP support and advice
Wireless networks configuring and trouble-shooting
Home networking
Printers
Scanners
Virus and malware removal
Fake Virus removal
Windows Media Center
General advice
On-site repairs/fix
Upgrade installs and advice
Small business consultancy (Microsoft platform)


Remote support

I connect to you via broadband. Many problems can be resolved in this way.

  • I would recommend this business

I would highly recommend Richard for your computer repair needs. Reasonable prices, no fix no fee basis and most of all he is very helpful. Thank you Richard

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Overall ratingExcellent

  • I would recommend this business

I have been having a very frustrating time booting up programmes on my PC. Home Computer Services installed a solid state hard drive on the computer and the result has been amazing. Processes that could take over a minute to complete are now done instantly.

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Overall ratingExcellent

  • I would recommend this business

Richard has helped me on numerous occasions, always with great professionalism and courtesy - as well as doing a great job. Highly recommended.

Value for money
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Overall ratingExcellent

  • I would recommend this business

I had a prompt and informative response to my concerns regarding my laptop. Following the diagnostic assessment Richard explained fully the results of the assessment and what work was required to repair and improve the efficency of the laptop. I was informed of the cost and Richard contacted me several times to discuss the progress of the repair. I was very pleased with Richards services and his very pleasant manner, his patience when discussing the repair (im not very competant with computers!)and his experience, knowledge and skills are excellent. I have previously used other local technicians, however, I will now contact Richard if I have any future problems. I have already recommended him to my friends. Excellent service, thank you.

Value for money
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Overall ratingExcellent

  • I would recommend this business

Friendly, helpful, informed, efficient, effective - all you need when a computer and printer won't co-operate! Good advice given, also.

Value for money
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Overall ratingExcellent

  • I would recommend this business

Richard provides extensive expertise for our company and advises on IT security, remote monitoring, networks and everything in between.
I can’t recommend him enough!

Value for money
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Overall ratingExcellent

  • I would recommend this business

Always very quick to respond to calls for help with pc problems. Very professional and knowledgeable and will work at a problem until it is solved. Friendly and supportive. Would certainly recommend - you would not regret it for great support and peace of mind.

Value for money
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Overall ratingExcellent

  • I would recommend this business

We have used Richard for nearly ten years in our business and he is our longest serving supplier and our provider of IT services, nothing is too much trouble from actual support to, advice on what kit to buy. Do yourself a favour a call him. Use the voucher he has provided for an initial discount. You will not be sorry!

Value for money
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Overall ratingExcellent

  • I would recommend this business

Can't thank Richard enough. Very friendly and helpful. Excellent communication and fast. Very highly recommended. Thankyou.

Value for money
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Overall ratingExcellent

  • I would recommend this business

Hi Richard. I Just wanted to thank you for the work you did on my laptop. Thanks to that and your advice, it's like new. Once again, thanks and I would not hesitate to recommend you to friends, family and other businesses.Barry.

Value for money
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Overall ratingExcellent

  • I would recommend this business

Cleaned up and got rid of virus, malware, adware very efficiently and for a reasonable fee. He has a pleasant manner, excellent customer relationship, very professional knowledge and technical skills in computing and I do recommend him.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

Customer Testimonials

Hi Richard,

Many thanks for your understanding, prompt and conscientious response as always - to my dilemma with respect to my computer's needs and ailments. Unlike some of these foreign so called caring companies and parasites and criminals, you have a face, an address, and proven good reputation. I hope other people benefit from your customer service as I have done on more than one occasion. Also I will continue to do so.


After searching for a laptop repairer near Stone, I stumbled across HCSS which seemed to have good reviews. Having rang them, I dropped off the laptop giving details of the problems we were experiencing and received a phone call later that day with a simple, easy to understand update on what was wrong and what could be done. The whole experience was so easy and Richard offered advice and support during, and after the repairs. I won't hesitate to use this service again and would definitely recommend.


I contacted Richard because my computer was switching itself on and off without booting up. Dropped it off to Richard and a couple of hours later I get a phone call telling me precisely what the problem was (internal network adaptor). Picked it up the same day, called into PC world and got a USB network adaptor on Richard's recommendation. Great service and honest. Wouldn't hesitate to use his services again.


My Sony desktop had given excellent service for a number of years then expired. I was about to replace it when a friend recommended Home Computer Support Services. I contacted them and arranged for the computer to be looked at. It was returned a few days later fully operational. The cost was very reasonable and service exceptional. Five star service.


What a nice Guy that really knows he stuff. Nothing is to much trouble for him Many thanks Richard for all of your help


Richard worked at the weekend to fix running errors with my lap top so I could start a new job on Monday!

Worked better than ever. Richard was very knowledgeable and pragmatic. He was keen not to allow me to incur unnecessary costs. Would recommend him 100%.


Although working outside his designated area Richard charged only the basic call-out fee. He worked quickly and efficiently. He also ensured that our iPhones were properly synced with the new modem. I was having a problem with my internet connection. Richard identified the problem and replaced the router making sure that the settings were accurate and that it had the appropriate level of security. Two days later he phoned to ensure that the system was still up and running. In fact it is running better now than at any time since I purchased it.

Videos

HCSS Introduction Video - 2018

A 4K introduction video for my business

Social Activity

HCSS Introduction Video - 2018
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Thank you to everyone’s support this year. It’s been a good one and I can’t believe the business has celebrated its 10th anniversary...I don’t know where time goes! Hope everyone has a great Christmas and a Happy New Year.
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Windows 10 October 2018 Update Since Windows 10 was introduced a couple of years ago, it has been updated to a new version every 6 months. The latest upgrade/version was released in October 2018 and went by the same name. However, it caused some major
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I’ve had a couple more reviews left. Thank you so much! https://www.freeindex.co.uk/profile(home-computer-support-services)_112241.htm
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From Our Website

We are based in Stone, Staffordshire and specialise in helping with computer, TV, audio, home technology and gadget related issues, and offer a no-fix no-fee service for most areas of coverage. If you're a small business, a silver-surfer or a regular home user please get in touch if you feel we can help.


Price: 40 for the first hour (minimum charge) then charged at 20 for each half-hour thereafter. If your area is not shown above, I may still be able to help you, please ring for a price. Or consider my phone or broadband support shown below. Price: 20 per half-hour (minimum charge) then charged at 20 for each half-hour thereafter.


Windows 7, and Office 2010, reached end of life on 14th January 2020. This means that both will no longer receive security updates. If you are still running this version of Windows or Office, you will soon start to see notifications warning you of this. It is highly recommended that those affected computers are upgraded to Windows 10 and a newer Office where possible, or a new computer be purchased along with Office. Microsoft has released its Windows 10 November 2019 Update to everyone. The Windows 10 November 2019 Update includes improvements to the start menu and taskbar and improvements to speed and battery life of some PCs and laptops.


TIP: DO NOT EVER allow someone who has cold called you to connect to your PC. These people prey on busy people who can get conned into paying large amounts of money for worthless work or software.