Our services listed below represent over 20 years of accumulated knowledge and experience of what serves our customers needs best. Whether you need a one-stop-shop to encompass all your IT requirements under one roof, or a one-off project or service to complement your existing IT team, you can be confident Genmar will provide the best solution.

Highlights, Specialties & Features

  • Ad-hoc or contract computer support
  • Open Saturdays

Serviced Areas

  • Hertfordshire & Essex

Contact Details

  Website
  City Bishop's Stortford
  Postcode CM23 5NZ
  Address Unit 12, The Links, Raynham Road
  Phone Number 0330 445 1234

Products & Services

PC and Laptop repairs

PC and Laptop repairs

The guys in the workshop are gifted engineers but also importantly very approachable and great listeners. They can fix almost any IT issue and explain the what and why in plain English too, getting you back online as soon as possible.

  • I would recommend this business

I have been using the services of Genmar for the past 3 years and I could not ask for better or more courteous service. Charlie Rose is a pleasure to do business with, always cheerful and helpful.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Extremely helpful, knowledgeable, patient friendly staff, all essential requirements when explaining basics to a non technical customer, me, highly recommend.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Went to Genmar for first time last week - daughter suggested it. I am probably the most least IT knowledgeable person ever - so not my thing - so not something I was looking forward to doing, but I was not made to feel 'embarrassed' by this. I was treated with great respect and in a friendly and courteous manner. And my laptop was sorted. Definitely go back again.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Was recommended Genmar when I was on the hunt for a new personal laptop or a fix for my old one. Being a complete technophobe I was worried I'd be confused but the guys took the time to help me understand what was wrong with my old system and then talk me through my requirements for a new one - even saving me money when I believed I needed to buy a popular brand of system when in fact, there was a freebie available to suit my needs.

Ended up choosing to purchase a refurbished laptop which they uploaded all the software I would need to and got a call this morning to say I could pick it up. I'm now writing this review on it and I couldn't be happier with the service I have received so far and I am confident, should I need them, they will be on hand to assist again. Fabulous end to end service that I highly recommend.

I even understand a bit more about computers now!!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Not being very computer savvy I found myself in a bit of a pickle when my laptop decided to die on me. I found Genmar through Google and gave them a ring. From the outset I found them to be very professional, friendly, informative and supportive. I also found their charges to be very reasonable. My laptop was returned to me good as new! Many thanks!!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

Customer Testimonials

I wanted to recommend Genmar and Reece Williams in particular who dealt with my issue promptly and waited to ensure all issues had been resolved. Would highly recommend.


We had been trying to buy a new laptop for the last year and after finding the large stores unhelpful a friend recommended Genmar. We visited last Saturday and were soon in the capable hands of the extremely knowledgeable, polite and patient Dean.

What a star he proved to be! He soon found us the ideal new laptop and explained how if we took in our old one he would transfer everything onto the new one - this had been our greatest worry. We went back late afternoon today after taking our old one in this morning and everything had been transferred with no problems.

He then spent some time explaining everything about the new laptop to us and answered our many questions patiently - he is absolutely brilliant and we cannot thank him enough. We will certainly recommend Dean and Genmar to our friends and colleagues.


Genmar have completely revolutionised my company's IT systems and processes. We now have robust systems all supported by a friendly, helpful and knowledgeable team. I wouldn't hesitate to recommend them to anyone that needs the reassurance of knowing their IT is sorted.


Called in after a problem with my laptop, they identified fault then repaired and collected within 4 hours. Great service from the guys in the workshop and thankyou for quick turnaround.
Definitely use again.


I find Genmar to be very easy to deal with. They resolve complicated IT issues very quickly as there is always an expert in each field on hand. Good guys to deal with and cost effective when compared with other companies I've used.


Friendly, professional service throughout. The team were able to fix our issue quickly and we've had no problems since. Highly recommended.

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From Our Website

Our ethos is to be the best provider of managed IT services we can. Our many years of experience tells us that what our customers want from their IT infrastructure is for it to be reliable, capable and secure. This promotes the confidence and trust in us that forms the foundations for a long term, mutually beneficial business relationship. To ensure we deliver and maintain this relationship we concentrate on employing and keeping the best people and the best technology. This is achieved by constantly revaluating the products and services we offer and providing a challenging, exciting working environment.


Successfully providing managed services relies on choosing the best service combination, and managing them in a professional, and above all, proactive manner. Our team are constantly updating our service offerings, making the most of new technology for our customers.


Unless you know the specific product from our portfolio your business requires we suggest you request an initial consultation. We understand the complexity of our industry which is why we offer a free no obligation initial onsite IT Consultation. After the IT consultation phase we will be able to provide a quote with a developmental roadmap if required. What CRM to choose, how to evaluate, migrating to a new system, are all valid concerns. At Genmar we recognise these fears of business owners, and through consultation, remove the barriers by providing a detailed roadmap and as much hands-on assistance as is required.


Genmars IT management service can give your business the equivalent of an IT manager and team of support staff at a fraction of the cost. For small businesses this service is essential, for larger businesses who already have an in-house IT arrangement in place Genmar can either augment your existing IT management or replace it entirely. Unlike many of our competitors who offer varying levels of support, Gold, Silver, Bronze, we only offer one. With over 20 years experience offering IT support to our customers, we know what support is required to ensure businesses are covered and feel comfortable knowing we are acting as their in house IT department, proactively monitoring and a phone call or email away when they need us for an all inclusive monthly fee per user.