Complex Systems was founded in 1996 originally as a software design company. We provided Consumer Credit Management Systems to the finance sector and developed POS and Stock Control software as well as various other projects including webdesign.

In 2003 the company concentrated more fully on support providing hardware and software services to business and residential customers.

In 2004 the company became a limited company and in 2005 we moved to a retail outlet in Tewkesbury. From here we continue to provide hardware and software services as well as being stockists of all major components and peripherals. We also still provide web & email services.

Our speciality is in PC & Laptop Repairs right down to component level repairs providing customers with a clear charging structure so that they know at the outset how much the repair will cost.

We were (as far as we know) the first company to offer 5 Year Parts & Labour Warranties as standard on all our PCs from 2005 and from 2008 this became another industry first changing to a Lifetime Parts & Labour Warranty on all our PCs. We believe passionately in our high levels of support and expertise and the Lifetime Warranty reflected our committment to making IT and us as a chosen support company - a simple one!

Highlights, Specialties & Features

  • Fixed Fees on most repairs. Lifetime Parts & Labour Warranty on PCs.

Serviced Areas

  • Gloucester & Cheltenham, Worcester

Payment Options

  • All major credit and debit cards, PayPal, Cash, Bank transfers

Contact Details

  Website
  City Tewkesbury
  Postcode GL20 5PP
  Address 6 Barton St
  Phone Number 0330 088 1964
  Tollfree 0800 327 7911
  Fax 08704711498

  • I would recommend this business

I own a 14 year-old iMac which runs some old but very useful software which would be extremely expensive to replace. The computer died and I phoned a number of Mac specialists in vain - 'no spares available for a computer of that age.' I took it to my local shop in Tewkesbury and within a week it was repaired and running as well as ever. The cost was very reasonable and service excellent. I cannot recommend the service highly enough.

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Overall ratingExcellent

  • I would recommend this business

Dead Battery on MacBook Pro was replaced within 24 hrs, Excellent service and thoroughly delighted.

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Overall ratingExcellent

  • I would recommend this business

As always a Quick, Efficient & First Class Service with complete communications throughout the service process. Steve runs a professional & reliable company that always delivers.
If you have a PC, Laptop or Tablet device with issues this is the place to Go.
I have no hesitation whatsoever in recommending Complex Systems Direct.

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Overall ratingExcellent

  • I would recommend this business

Very good service, with helpful advice for someone who has limited knowledge! Cleaned my computer and added a new anti-virus

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Overall ratingExcellent

  • I would recommend this business

Work on my laptop clearly explained and the job was completed and ready in the time promised.

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Overall ratingExcellent

  • I would recommend this business

I took our lap top in for repair and within one week I had I collected it fully repaired and back working superbly again. Throughout this short journey of repair, I was updated regularly by text, providing all the advice and information needed, and the customer service in the shop by Steve was excellent. I would have absolutely no hesitation in recommending Complex Systems Direct.

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Overall ratingExcellent

  • I would recommend this business

I was very pleased with the help I received when I wanted to change my ‘new to me’ laptop to my account and to have it checked. I was kept informed by text and email as to the progress of the work, which I really appreciated, and when I began using the laptop Steve was very helpful on the phone when I had some basic problems.

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Overall ratingExcellent

  • I would recommend this business

Very helpful staff, fixed a laptop which wouldn’t boot and did data recovery on an external drive that had failed. All work was completed in the agreed time. Fixed price meant no nasty surprises. Ability to go on-line and see status of the work was really helpful.

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Overall ratingExcellent

  • I would recommend this business

My old DELL PC tower refused to start-up and following investigation Complex Systems found the ‘mother board’ had failed. Replaced and returned to me fully functional within 4 days. Kept informed of progress throughout and cost of repair minimal. Great service from a local engineer.

Value for money
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Overall ratingExcellent

Customer Testimonials

Had to have the keyboard replaced on my laptop due to water splashing on the top. Complex systems diagnosed, ordered the parts and repaired it in 4 days and kept me informed via text/email throughout. After the diagnostic test they inform you of the cost and have the option to pull out if you don't want to go ahead. Although I do not have a great deal of experience regarding computer repairs, I thought this was repaired at very reasonable price, I believe they are trustworthy and I would not consider going anywhere else. Plus you receive a free gift on collection and who doesn't like a freebie!!


Had my laptop repaired here more than once. Have found the service excellent. Quick sound advice, problems permanently resolved bythe expert technician. Will always go back for all my device problems.


This is the 2nd time Steve has saved me regarding Windows 10 update. I explained that I had important data I needed to save and he took a note of all things I needed saving. I was kept informed via text and email at every stage of repair. This morning I collected my repaired laptop and I'm up and running. I'm no technology expert but everything was explained to me and I'm so grateful. I am 100% satisfied and I would recommend Steve to anyone. There was a free gift I found when I got home too. This just leaves me to say a big Thank You


Repair to an IPad that would not charge. I found Steve very helpful and friendly. I collected the IPad the next day fully charged and working perfectly. The problem was a faulty charger. I felt the service I received was excellent and l was not overcharged for the replacement charger.
I would recommend him if you had a faulty phone, tablet or computer.


They certainly know what they are talking about. Totally professional, they listened to my explanation of the fault on Computer, and then I left it with them for any repairs that were required. Computer was repaired in 24 hrs, I was fully informed by the CSD Ltd for each step of the work the did up to completion. You just don't get Service like this theses days, it was a pleasure to be able to use them. I am 100% satisfied.

Videos

CS HPCQ56 HSF CLEAN

Disassembly HP/Compaq CQ56 - Cleaning the CPU Heat Sink

Social Activity

It's Snow Joke! Yes we are open as usual. The small amount of snow we have received in Gloucestershire has not prev https://t.co/IiDEIKfK0r
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Widescale Internet connectivity issues affecting users see https://t.co/NkcXzHcapl for more information or call us on 0330 088 1964
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Ann Widdecombe slams 'trespassing' Microsoft over 'forced' Windows 10 upgrades https://t.co/noyFh7szBK
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We will be closed this Saturday to support the Farmers Arms Appfest with proceeds going to CLIC SARGENT ( CANCER AND LEUKAEMIA IN CHILDREN )
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25% off all USB Memory Sticks until the end of August. Wide range from 8Gb to 128Gb. Whilst stocks last.
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If your HP printer has suddenly stopped printing read this: https://t.co/5pPSH4efJV
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CS HPCQ56 HSF CLEAN: http://t.co/hiEDXOO4Q6 via @YouTube
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Windows 10 will be free for a year | The latest news from the Computer and IT Industry | PC Retail http://t.co/wc1M3q4ip9
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From Our Website

We are laptop repair specialists. We repair all faults with all makes and models of laptops including down to component level. We also repair Apple devices. We are based in Tewkesbury, and cover Cheltenham, Gloucester & Nationwide and have been trading since 2003. When you want your device repaired right first time - choose Complex Systems - Making IT Simple!


We repair Apple Macbooks & iMacs, Windows Based Laptops & Desktop PCs Down to Component Level. We perform all the usual software repairs, virus removal and OS installs. But what makes us different to most repair shops, is we also repair down to component level. What this means is we carry out repairs to logic boards which is the main circuit board in the modern Macbook. This saves you money as often the board can be repaired rather than replaced. We specialise in liquid damaged Macbook & Laptop repair for business and consumers alike as well as other repair shops.


We carry out all iMac repairs including but not limited to replacement hard drives, power issues and logic board repairs. Please call to request a quote for your issue. We plan on including common repairs and a price guide here shortly.


We'll look at your Device normally the same day we receive it. Our standard turn around time is typically within 5 working days and is often sooner. In a hurry? We do offer an express service for an additional fee. If you are prepared to hang around and take a seat for a while, in most cases we can tell you the cost and time frame of repair while you wait or you can leave it with us whilst we diagnose the fault and we will tell you the cost and time frame of your repair - normally within an hour or two.


Great friendly service, my son's Apple laptop screen didn't work, the guy knew exactly what the problem was, then ran diagnostics and confirmed, had the laptop back within 3 working days fully functioning. Couldn't be happier with the. First class all round! Clear, fair, pricing and clear advice. Excellent communication. Job done quickly and on time. All very confidence building, and absolutely no sense of being bamboozled by a juvenile ‘techie' that you get so often elsewhere. After being told by Apple, Regency Arcade, Cheltenham to get the data backed up prior to repair on a MacPro and giving me a company to call which I did and a quote of 299 was given and this was before any repair.


Drop a small note with your name on it in with your device. If you would like to contact us with a quick query then please use the contact form on the contact us page or call/email us.