Our support service provides priority remote & onsite support for any hardware or software issues you may be experiencing.
We provide our services to personal clients at their homes, or to businesses.
Carms Computers work as part of your organization, both in getting to know your work ethics all the way to building personal relationships with your staff. This enables us to not just be "that external IT support and maintenance company" it allows us to be "our IT support and maintenance company" which in turn gives you better advice and a service tailored to your particular needs that best fits your organisation.
Our IT support and maintenance services can fit into almost any organisation - From companies that have no internal computer support to those with dedicated team of computer support employees. We work with you and your staff to make sure that your business benefits from the computer systems and the hardware and software that you have is not seen as the magical hole where loads of money disappears.
We pride ourself on the customer focused and reliable support ethics and attitude that all of our team members have.
OurComputer support and maintenance Network monitoring support services are designed for customers from one computer to 100's of computers, our systems are designed to be effective 100 % of the time. This allows us to be effective no matter what the problem is. As a part of our contract with our customers we monitor the customers servers and network for potential problems. The monitoring systems that we use can monitor anything from the CPU usage to the temperature in the room where the server is sat - and the same goes with most other equipment.
Using the monitoring it allows us to build up trends of how your server is working and providing the valuable services to you and your team. When the system detects something out of the ordinary our team of expert engineers are alerted and straight on the case.
With our remote computer support systems we can connect to your systems, whether your systems contain a server or not, meaning that if you are away from your office we are able to help you virtually anywhere in the world.
Even if you don't want a support contract, we are happy to give our advise and complete works on an ahoc basis we don't penalize anyone for not having a contract - we have been know to help people who are contractually obliged to other competitors that have been unable to resolve and issue. With the competitors permission and supervision we have accessed the systems and solved the issue.
Some of the advantages we can provide for your Company are:
Saves Money on your support costs
Peace of mind that ALL problems are dealt with by a single point of contact
Service level agreement
Preventative network and server checks
No call out charges or specialist support premiums
Unlimited Priority Telephone technical support
Unlimited Web Support Plus Remote Support
If an on-site visit is required, an engineer will arrange a convenient time and date to attend site. At the end of each service, the engineer will complete a service record form, which will confirm the original problem, findings on investigation, corrective action taken and any further recommendations.
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