The company has been focusing on the Computer Repair industry for many years, having previously been involved in the computer and home technology retail trade.

The organisation delivers reliable PC & Laptop Repair services, including virus removal, upgrading systems, data backup and recovery. Systems are thoroughly tested when repaired and all data is thoroughly secured, the repaired or optimized system is ready for regular use, again and can again meet your requirements. The Computer Services that are offered can be seen, and are available from the website.

Highlights, Specialties & Features

  • No Fix, No Fee to New Clients

Serviced Areas

  • Hertfordshire

Payment Options

  • Cheque, Cash, Paypal

Contact Details

  Website
  City Welwyn Garden City
  Postcode AL8 7JE
  Address 83 Knightsfield
  Phone Number 017 0733 6730
  Mobile 07747 652740

Products & Services

Virus Removal

Totally remove damaging viruses from your system including trojans, worms and those annoying ads. This frees up your PC the freedom to perform like it use to when you purchased it. Price J50.


RAM Upgrade

Add more RAM to your system, so that it not only downloads data faster, access to those web pages are instant. RAM is like your office desk, if there is too much paper work on it, everything slows down and gets in a muddle.


Data Recovery

We can recover most, if not all of your data from the hard disk even though it has been erased or formatted.

  • I would recommend this business

Gary has always responded to requests for assistance and is prompt and timely for prearranged appointments. Gary possesses a good working knowledge, is courteous and has updated older systems without request which can sometimes resolve the initial problems. I have used his services for some years and will continue to do so. I am confident that he can solve most issues.

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Overall ratingExcellent

  • I would recommend this business

I cannot recommend BrokenPC herts highly enough. Gary is always prompt, reliable and prepared to go the extra mile to sort out any computer issues. Not only is he highly skilled at his job but he is a delightful person to welcome into your home. Very reasonably priced too. Definitely a five star service.

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Overall ratingExcellent

  • I would recommend this business

Gary was able to assist me in upgrading my computers hardware, I generally have decent knowledge on what parts to buy but I needed a professional to replace the parts themselves. Gary did this in especially quick time with a good pick up service and gave me good advise on other hardware upgrades.

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Overall ratingExcellent

  • I would recommend this business

It has been a pleasure to have found someone who not only understands how to solve an issue with a Mac but an honest sincere technical professional. My MacBook was collected, repaired in a matter of days and returned to me without any problems plus I was kept informed as to the progress everyday. That’s how business should be conducted. Thanks Gary - well happy.

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Overall ratingExcellent

  • I would recommend this business

Gary really got me out of the ever deepening hold I was digging for myself as I tried to load software onto my already overloaded PC. One call to Gary and he came round, took my ailing PC away and returned it a couple of days later working perfectly. I thoroughly recommend BrokenPC Herts' excellent and reassuring service.

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Overall ratingExcellent

  • I would recommend this business

I had potentially lost 6 months worth of AutoCAD drawings. After calling Gary (Wednesday) he collected my PC the same day. On the Thursday Gary telephoned with the problem, the reason and the solution. Although initially bad news the solution was a very positive and a very reasonable price. On Saturday morning I was telephoned to say my urgent data had been recovered, joy! Gary returned my PC, set it up for me, installed antivirus software and gave clear instruction. I've used numerous IT engineers over the last 20 years and I can honestly say Gary is a breath of fresh air.

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Overall ratingExcellent

  • I would recommend this business

Gary talked me through the process and was quick to resolve it. He killed the Trojans faster than any Game of Thrones cast member.

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Overall ratingExcellent

  • I would recommend this business

Gary has repaired PCs for me three times after various accidents and has always been reliable, helpful, efficient and reasonably priced. Also good at phoning to discuss any problems. Will certainly call on him again for the next repair.

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Overall ratingExcellent

  • I would recommend this business

Slow laptop and related problems. Exceptional service from replying to enquiry, to visiting and ascertaining problems. Had to take laptop away, but kept me informed throughout and kept to quote. Would highly recommend.

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Overall ratingExcellent

  • I would recommend this business

Replaced touch screen on lap top. Superb service, collected and dropped off within a few days. Gave a quote and the final bill was less than this which was amazing! Highly recommend.

Value for money
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Overall ratingExcellent

  • I would recommend this business

I had my note book with them and it was sorted out in record time. My laptop, what can I say, wow, I am over the moon to have it working like new again. Thank you G for a job well done.

Value for money
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Overall ratingExcellent

Customer Testimonials

Completely cleaned an old pc and installed new software, working well, and service was prompt and efficient and reasonably priced.


Excellent, professional service. Gary has previously carried out work for me installing a new PC and laptop. Work was carried out to a high standard and I would not hesitate to recommend his computer repair services in the future.


I tried everything myself then contacted Gary. Laptop came back as good as new. Costs stated up front and excellent. Have used him on several occasions now for family and friends. First Class work and at great prices!


We found Gary Ward to be tenacious in addressing computer problems, persisting to exhaust all reasonable possibilities of solving problems. As a result our computer is now working well.


I had to get a broken screen replaced on my laptop and as I work for myself, being without my laptop was very bad news. Broken PC identified the problem very quickly and had the laptop back to me within a few days on the date that they had promised. Would happily recommend them.


Gary Ward, BrokenPC Herts is a trustworthy reliable Computer PC expert. He has helped me over the past 10 years with various PC problems and issues.He helped me recently retrieve Microsoft Outlook which was lost.He is very friendly, honest, provides a Pc Repair service which is as clear and as straight forward as possible to repair. He charges a fair reasonable price, and will be your PC friend for life.

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