The company has been focusing on the Computer Repair industry for many years, having previously been involved in the computer and home technology retail trade.

The organisation delivers reliable PC & Laptop Repair services, including virus removal, upgrading systems, data backup and recovery. Systems are thoroughly tested when repaired and all data is thoroughly secured, the repaired or optimized system is ready for regular use, again and can again meet your requirements. The Computer Services that are offered can be seen, and are available from the website.

Highlights, Specialties & Features

  • No Fix, No Fee to New Clients

Serviced Areas

  • Hertfordshire

Payment Options

  • Cheque, Cash, Paypal

Contact Details

  Website
  City Welwyn Garden City
  Postcode AL8 7JE
  Address 83 Knightsfield
  Phone Number 017 0733 6730
  Mobile 07747 652740

Products & Services

Virus Removal

Totally remove damaging viruses from your system including trojans, worms and those annoying ads. This frees up your PC the freedom to perform like it use to when you purchased it. Price J50.


RAM Upgrade

Add more RAM to your system, so that it not only downloads data faster, access to those web pages are instant. RAM is like your office desk, if there is too much paper work on it, everything slows down and gets in a muddle.


Data Recovery

We can recover most, if not all of your data from the hard disk even though it has been erased or formatted.

  • I would recommend this business

Responsive and reasonable service, very professional communication and able to advise. This is the 3rd time I've used Gary now, very pleased with my laptop fix thank you.

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Overall ratingExcellent

  • I would recommend this business

Gary was very helpful, friendly and diagnosed the issue with my laptop.

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  • I would recommend this business

It is a great pleasure to recommend Gary. He was able to diagnose quickly the problem with my broken very old laptop and transferred all my old files to my new one.
He also helped me through over and above what I paid him for in that even afterwards i was able to contact him so many times to help me out on issues that i didn't understand and he was most helpful.
He was very gentle, patient and efficient in sorting out the issues I had.

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  • I would recommend this business

Gary has always responded to requests for assistance and is prompt and timely for prearranged appointments. Gary possesses a good working knowledge, is courteous and has updated older systems without request which can sometimes resolve the initial problems. I have used his services for some years and will continue to do so. I am confident that he can solve most issues.

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Overall ratingExcellent

  • I would recommend this business

I cannot recommend BrokenPC herts highly enough. Gary is always prompt, reliable and prepared to go the extra mile to sort out any computer issues. Not only is he highly skilled at his job but he is a delightful person to welcome into your home. Very reasonably priced too. Definitely a five star service.

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Overall ratingExcellent

  • I would recommend this business

Gary was able to assist me in upgrading my computers hardware, I generally have decent knowledge on what parts to buy but I needed a professional to replace the parts themselves. Gary did this in especially quick time with a good pick up service and gave me good advise on other hardware upgrades.

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Overall ratingExcellent

  • I would recommend this business

My Laptop got a bad virus and was unusable, called Gary from Brokenpc Herts and he came round pick up the laptop the same day. Got it back two days later with the virus removed and the laptop updated with the latest software installed. Saved all my files and hard work. If there is a god his name is Gary and he works for Brokenpc Herts.

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Overall ratingExcellent

  • I would recommend this business

It has been a pleasure to have found someone who not only understands how to solve an issue with a Mac but an honest sincere technical professional. My MacBook was collected, repaired in a matter of days and returned to me without any problems plus I was kept informed as to the progress everyday. That’s how business should be conducted. Thanks Gary - well happy.

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Overall ratingExcellent

  • I would recommend this business

Gary really got me out of the ever deepening hold I was digging for myself as I tried to load software onto my already overloaded PC. One call to Gary and he came round, took my ailing PC away and returned it a couple of days later working perfectly. I thoroughly recommend BrokenPC Herts' excellent and reassuring service.

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Overall ratingExcellent

  • I would recommend this business

I had potentially lost 6 months worth of AutoCAD drawings. After calling Gary (Wednesday) he collected my PC the same day. On the Thursday Gary telephoned with the problem, the reason and the solution. Although initially bad news the solution was a very positive and a very reasonable price. On Saturday morning I was telephoned to say my urgent data had been recovered, joy! Gary returned my PC, set it up for me, installed antivirus software and gave clear instruction. I've used numerous IT engineers over the last 20 years and I can honestly say Gary is a breath of fresh air.

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  • I would recommend this business

Friendly and very helpful. Fixed my computer within a day. Reasonably priced. Would definitely use this service again. I would recommend this service.

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  • I would recommend this business

Gary talked me through the process and was quick to resolve it. He killed the Trojans faster than any Game of Thrones cast member.

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  • I would recommend this business

Gary has repaired PCs for me three times after various accidents and has always been reliable, helpful, efficient and reasonably priced. Also good at phoning to discuss any problems. Will certainly call on him again for the next repair.

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Overall ratingExcellent

  • I would recommend this business

Slow laptop and related problems. Exceptional service from replying to enquiry, to visiting and ascertaining problems. Had to take laptop away, but kept me informed throughout and kept to quote. Would highly recommend.

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Overall ratingExcellent

  • I would recommend this business

Replaced touch screen on lap top. Superb service, collected and dropped off within a few days. Gave a quote and the final bill was less than this which was amazing! Highly recommend.

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Overall ratingExcellent

  • I would recommend this business

I had my note book with them and it was sorted out in record time. My laptop, what can I say, wow, I am over the moon to have it working like new again. Thank you G for a job well done.

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Overall ratingExcellent

  • I would recommend this business

Had two laptops fixed and new software, kept me up to date with what was happening. Really fast and very friendly. One couldn't be fixed so he was honest and didn't charge me to fix it like some places would ! Definitely use again !

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Overall ratingExcellent

  • I would recommend this business

I have been so pleased to find someone who is so efficient at replying to emails, phone calls etc. , and such good and prompt service with my laptop.

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Overall ratingExcellent

Gary has fixed my laptop twice in the last few weeks. On both occasions he did a great job and the second time he updated it for me at no extra cost. He is quick to reply to messages and I was very pleased with the job he did. I would definitely recommend him.

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Overall ratingExcellent

  • I would recommend this business

Rang for help with my computer at home. Very friendly and helpful response from Gary. He collected my computer within one hour and was returned two days later all repaired for a very reasonable charge.

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Overall ratingExcellent

  • I would recommend this business

I can only say Gary is VERY good and really helpful, if you have a problem he will go out of his way to fix it for you. Always on time if not he rings you. Gary has been looking after my PC for a long time and never let me down YET.

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Overall ratingExcellent

  • I would recommend this business

I used Gary to resurrect my 6 year old computer that had finally given up the ghost. It had been dying for a while but I was coaxing it along, until it just would not work any longer. Gary ensured it was backed up properly before taking it away to fix. He returned it, all young and frisky, and working better than my other 6 months old computer. Great service, no softsoaping, thoroughly recommend him.

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Overall ratingExcellent

  • I would recommend this business

I have been using Gary's services whenever I have had difficulties for the past few years. He has always solved the problems for me. He has always tried to visit me as quickly as possible and I very much appreciate that he understand the difficulties of an elderly lady who relies very much on her computer to deal with everyday matters. I would recommend him to anyone who wants reliable service.

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Overall ratingExcellent

Customer Testimonials

Completely cleaned an old pc and installed new software, working well, and service was prompt and efficient and reasonably priced.


Excellent, professional service. Gary has previously carried out work for me installing a new PC and laptop. Work was carried out to a high standard and I would not hesitate to recommend his computer repair services in the future.


I tried everything myself then contacted Gary. Laptop came back as good as new. Costs stated up front and excellent. Have used him on several occasions now for family and friends. First Class work and at great prices!


We found Gary Ward to be tenacious in addressing computer problems, persisting to exhaust all reasonable possibilities of solving problems. As a result our computer is now working well.


I had to get a broken screen replaced on my laptop and as I work for myself, being without my laptop was very bad news. Broken PC identified the problem very quickly and had the laptop back to me within a few days on the date that they had promised. Would happily recommend them.


Gary Ward, BrokenPC Herts is a trustworthy reliable Computer PC expert. He has helped me over the past 10 years with various PC problems and issues.He helped me recently retrieve Microsoft Outlook which was lost.He is very friendly, honest, provides a Pc Repair service which is as clear and as straight forward as possible to repair. He charges a fair reasonable price, and will be your PC friend for life.

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Social Activity

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From Our Website

BrokenPC Herts were founded in 2007 by our current owner, Gary Ward. Gary comes from and still lives in the Welwyn Garden City area, where we are also based. Gary has always been a bit of a Computer Boffin and his many years working in the Computer Department for the John Lewis Partnership in Welwyn Garden City, confirmed to him; there were a lot of people needing help and advice on what to buy and what was causing their computers to malfunction. Gary's time working for the John Lewis Partnership and their ethos of training staff to offer high levels of customer service, is something that Gary wanted to carry forward into our own business and is something he is very passionate about.


Perhaps you are unable to boot into Windows or your Computer just does not switch on. There is just a blank screen on your monitor or if there is no sound coming from your speakers. If the hard drive sounds like it's working overtime by spinning relentlessly, or your laptop is getting very hot underneath, or any other problem that is stopping your PC from working, then why not Contact Us today and let us help to get your PC or Laptop up-and-running again. But before emailing us or picking up the phone, why not take a few minutes to think about how your broken PC problem came about.


Thank you for taking the time to visit our Website and we hope it proves a worthwhile visit for you. We are a small, family run business and have built up a reputation as a leading St Albans Computer Repair supplier, offering the highest level of customer service at some of the lowest prices in the city. We offer a can't fix, no fee service and, if it is more convenient, work can be carried out at your home. C Glead - St Albans - Gary has installed and repaired several IT items for me and has always carried out the work efficiently.


During these times of crisis we are able to help you with your PC issues via remote access. The system is safe and secure with a well-known encrypted remote support system to access your PC. Just make sure you have a good internet connection. Our technicians are providing remote support 24/7 in Hertfordshire and surrounding areas. Just give us a call and speak directly to one of our technicians. We are a small family run business and hope to respond to your request within two hours. Offering a professional and friendly service is always high on our agenda, and is why we are on first name basis with nearly all our customers.


If you are thinking, "My computer may have a virus", then our Virus Removal Service should give you peace of mind, once we have identified and eradicated the problem. Our engineers will remove viruses, spyware, malware and anything that is self replicating. Trojans and worms can cause problems with the registry and could be more difficult to remove. Since we are based in the Welwyn Garden City / Hatfield area and only service a 12 mile area, our Engineer is able to respond to your enquiry promptly, a facility our many happy clients are pleased to have when their computer needs to be back up-and-running quickly.


Our IT professional will take time to investigate the cause of your problem and put you mind at ease. Although there are a number of sources that could be slowing your PC down, most of these our engineer has come across before. So: if you have lost patience with a slow connection to the internet; or the games you play are not up to the speed you expected; your PC takes forever to boot up; or your downloads take until the middle of next week, then why not Contact Us today and let us help to get your PC running faster again.


Have you had that awful feeling when your computer stops working and realize that your hard drive has crashed? You will be thinking about your most precious iems, such as, family photos, videos and important accounts etc. And you have now realised; you have not made any recent backups of all your data. Lost and gone forever? Tip: Our advice is to stop using your PC straight away - continued use of your PC may overwrite data which could have been recovered. Our Hard Disk Recovery Service may be able to retrieve those important files.