5c Services is an IT solution provider, covering desktop, server and network technologies as well as hardware and software solutions.
- Powys, Mid Wales
|Address||10d Broad Street|
|Phone Number||019 8255 2239|
Products & Services
Our clients are at the heart of what we do and we go the extra mile to provide a professional value-added service. Our primary goal is to deliver IT solutions and expertise tailored to your needs; whatever the size of your business.
It is vital we understand your requirements fully if we are to serve you well. Before we do anything, we sit down with you to discuss your business, your goals and your current and future IT needs. Once we understand these, we research the options available and put forward a plan and a quote for you. We deliver what we promise; on time and on budget.
We believe that IT Support should be about more than fixing things when they’re broken. We see it as our job to ensure your IT systems run hassle-free, so you can concentrate on running your business.
Puffin is a growing business supplying fresh produce to the major retailers in Wales, with an ever increasing reliance on IT to carry out daily operations from receipt of raw material through to the dispatching of finished products. It is vitally important that we have the highest level of support from our IT provider to ensure we meet our customer’s orders everyday as non-supply is quite simply not an option! Mike and the team at 5C services have become an integral part of the continued growth of the Puffin business, providing the IT advice and expertise to meet the every changing needs of the company. We are extremely grateful for their guidance from an IT perspective and would not hesitate to recommend them to someone else.
Being one of UK’s leading manufacturers of quality safety and marine components, 5c Services provide an indispensable service for us. As well as supporting our current infrastructure, 5c Services recently installed a new virtual server environment to improve our system performance, network speed and disaster recovery plan.
We have found the entire 5c Services team to be technically knowledgeable, professional, flexible and with the ability to clearly understand our business requirements. 5c Services have supported us since 2008 giving us peace of mind with all our IT requirements including hardware & software installations, server management, licensing and disaster recovery plans. They have consistently delivered high quality solutions for our business and we have no hesitation in recommending them.
5C are a company that can be trusted to provide your IT support. They are professional and have never let us down. Over the last four years they have taken care of server replacements, office relocations, software support and licencing, hardware supply and installation. Their team are pro-active, solve problems and provide good, solid advice. We wouldn’t go anywhere else.
Being a large designer, manufacturer and supplier of stationery products, it is essential that our systems are well supported. Since becoming a 5C Services customer we have had nothing but high quality, friendly and reliable IT support. The 5C Services team are always just a phone call away if we need them, ensuring that our systems are running smoothly and efficiently. 5C Services recently upgraded our infrastructure to provide us with up to date, reliable servers and communications. As a company we are delighted with the services and IT support they provide us, and we couldn’t recommend them highly enough.
We have now been a customer of 5C since May 2015. They took over an outdated and somewhat temperamental computer system that had suffered years of underinvestment. Our experience of local IT companies was not good so it was refreshing to find a company that was friendly, professional and very very good at what they do. After an initial flurry of work we now have a system that is very reliable and fully supported. Should we have a glitch it is sorted out very quickly and you don’t need to be a computer whizz because 5C will access the machines remotely and do it all for you! Without doubt we would happily recommend 5C.
From Our Website
Our reputation spread beyond the Welsh borders as we won contracts from across the UK in the education, hospitality, charity and service sectors. With our solid knowledge-base and expertise we set-up an outsourced Helpdesk for other IT support companies and began project managing office relocations for our business clients. At the same time we formed strong alliances with leading vendors of IT technologies worldwide, becoming accredited partners and resellers of their products and services. We launched a range of Cloud services including: Managed Offsite Back-Up and Disaster Recovery and also offering clients a 24/7 Support Service.
Every single team member believes wholly in our 5C core values and is committed to delivering excellent customer service. We all go the extra mile to resolve any IT problem a client has. We ensure we can do this by continually developing and expanding our skill set through an in-house training program and external provider and vendor specific product training. Team members hold various certifications including: Prince2, VMWare, Cisco, Microsoft, Trend Micro and many more. Mike is co-founder of 5C Services and an inspiration to us all.
Our support packages are tailored to each customer and we keep them simple. Our contract covers all aspects of IT support and general upkeep. With a Guaranteed Service Level Agreement (SLA) you have our promise that we don't charge extra for regular calls-outs or travel, so there are no hidden costs. We tailor our support contract to the size of your business and can also offer additional IT expertise on tap. We can take full responsibility for a client's technology infrastructure or work seamlessly with the existing IT department, supplying specialist skills when required.
We are proud to be an IT solutions provider able to cater for all your IT requirements. We work hard to source the best deals and the latest technology, supported by our highly qualified engineers, so you don't have to. We aim to save you both money and time spent dealing with multiple suppliers. Our clients deserve the best. We deliver a professional, high quality service that is honest and friendly. We listen to what you say about how you want us to work with you. Our mission is to provide you with the best solution for your needs; tailored to suit your business, your specification and your budget.