We are a computer servicing and maintenance company based in Reading, Berkshire, UK. We are specialists in diagnosing and repairing all manner of computer problems. If your having problems upgrading, or your machine is running slow, or even if it's dead, we can help! We know that keeping a PC running can be frustrating at times, and thats why we have a comprehensive list of PC repair/maintenance tasks that we can carry out for you, and at a price that won't leave you feeling short changed.
Products & Services
Fixed price IT support
When we meet new you for the first time, we spend time getting to know how your business operates. This includes finding out the type of issues you may have had in the past, the level of support you feel you need, whether you need extra consultancy or have any up-coming projects that may affect the support requirements.
Once we have a full understanding of what you require, we prepare a support quotation that includes 3 levels of cover. The top level is designed to incorporate remote support, helpdesk services and on-site support visits – all within one affordable monthly cost. This means that you have a full understanding of your IT support costs for the months ahead.
Because we know how tricky it can be picking a new support provider, we’ve taken away the risk.
How? Because we’ve included a 6 month money back guarantee on all of our support contracts. If you’re unhappy with our service and wish to leave, we will refund any monthly support charges you’ve paid up to that point (excluding parts, software or additional services) .
- I would recommend this business
We have been dealing with 1-Fix for a few years now and are always helpful in resolving our IT issues.
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Just a quick a note to say a big thank you for not only successfully repairing my laptop but turning it around so quickly. The failure occurred at a critical time for me right in the middle of a very important project I am working on – the down time was kept to a minimum.
Having had the dreaded blue screen come up and unable to even start Windows in safe mode I thought the laptop had become a brick.
It took me a long time to find a good reliable IT company who I have faith and trust in - there are very few IT companies out there who are reliable and professional and your help has been very much appreciated.
Craig and the team at 1 Fix helped get some vital data off of a computer of mine that broke. Not only were there some important documents on it but also a number of very valuable photos. A big thanks to 1 Fix for saving the day!
Craig, Tom & Sarah-I want to thank all of you for your courtesy, patience and expertise in persuading my pc to stop trading on my ignorance and behave itself. I'm glad I found you and will direct any friends with pc issues to your door.
One phone call set up an appointment and the Technician was most helpful and polite. Sorted all my problems most efficiently. I would recommend 1-Fix to anybody with computer problems.
This video talks about moving your IT support to a different provider. How can you build up the trust in their commitment to you and your business? Do they really care, or do they just want to get you into a costly contract?
We are Berkshire's leading IT support company for small businesses. From our base just outside Wokingham we provide our clients with peace of mind.
From Our Website
If you're looking for more than just basic IT support for your business, you've found the right partner. We work as an outsourced IT department, providing friendly and efficient daily support for your staff, fixed-price proactive monitoring of all your devices, and, because we get to know your business and staff, we can provide the consultancy and guidance to help you flourish. The number of phishing attacks against remote workers was on the rise in the fourth quarter of 2020, a new report from cybersecurity awareness and training firm KnowBe4 claims.
Craig says, "My passion for gadgets, computers & technology drove me to set up a business that allows me to guide company owners and leaders to use technology to develop their businesses." Now, 1-Fix is an award-winning Business IT support provider, working with clients in a wide range of sectors across the UK. We have grown dramatically thanks to our fantastic customer service and comprehensive, great-value solutions. We put our clients first, even working over the weekend to ensure that their systems remain safe, secure, efficient and compliant.
This is a business-grade antivirus system, which is centrally monitored by our staff. If a machine gets a virus, we'll be alerted and can get it cleaned up quickly. By using cloud-based technology, our system ensures your computer's virus system is never outdated so you are always protected against the latest emerging threats. We support all of the workstations, laptops and servers in your company. We'll also help you with mobile phones and tablets connecting to company resources. Not only that, we also cover the infrastructure around them - such as routers, network switches, software applications and your wireless network.
Most of our clients are using our managed service offering, which allows us to work as their IT team or in harmony with their in-house IT resources, meaning we are able to have full visibility of the network, servers and devices and we can ensure that they are security patched and vulnerability scanned. We have helped a number of clients to achieve external certifications such as Cyber Essentials and Cyber Essentials Plus, ISO27001 and more generally with their requirements to comply with ICO & GDPR regulations.